📍 Leeds
🕘 Monday-Friday, 8:00am-5:00pm
💰 £27,000 - £30,000 (DOE) + excellent benefits
The Role
We're looking for a Complaints Advisor to join a busy and supportive team in Leeds. This role is perfect for someone with strong customer service experience who is confident handling escalations and passionate about delivering positive outcomes.
You'll be responsible for managing complaints from start to finish, ensuring they are handled in line with company procedures and regulatory requirements, while protecting the brand through excellent service.
Key Responsibilities
Manage and resolve escalated customer complaints across multiple channels
Investigate issues in line with company policy and regulatory guidelines
Provide appropriate solutions and ensure timely, first-time resolutions
Maintain accurate records of all customer interactions in internal systems
Follow up with customers to ensure satisfaction and closure
Work closely with internal teams, including the Compliance and Complaints Manager
Adapt communication to support customers with additional needs, delivering a compassionate service
Ensure all documentation and processes comply with GDPR and best practice
What We're Looking For
✅ At least 12 months' customer service experience
✅ Experience handling complaints or owning customer queries through to resolution
✅ Excellent communication skills (written and verbal)
✅ Strong attention to detail and IT literacy
✅ Ability to work in a fast-paced, high-volume environment
✅ A calm, patient, and solution-focused approach
✅ Strong empathy and active listening skills
Benefits
30 days annual leave + bank holidays
Private medical cover
Pension scheme (matched up to 6%)
Ongoing training & development
Regular social events
Apply Now
If you're interested, send your CV to (url removed) and I'll be in touch!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Salary description
£27000.00 - £30000.00 per year