Responsive Maintenance
Sussex
£60,000 + Package
Social Housing / Housing Maintenance (Day to Day Repairs, Voids & Disrepair)
About the Opportunity
Regen Solutions is proud to partner with a market-leading Tier 1 Main Contractor, to source an experienced and driven Contract Manager to lead a Responsive Maintenance contract based out of Sussex.
This is a high-profile operational leadership role. You will take full ownership of delivering a safe, compliant, and profitable responsive repairs service spanning Day-to-Day repairs, Voids and Disrepair works. If you are a commercial, people-focused leader looking to make an impact within an industry giant, this is your next career step.
Key Responsibilities
As the Contract Manager, you will lead from the front to deliver operational excellence, drive performance, and exceed both client and customer expectations:
Operational Excellence: Oversee all aspects of service delivery, ensuring all maintenance works are completed on time, within cost, and to the highest quality standards.
Commercial & Financial Ownership: Drive the financial performance of the contract, managing the operating and capital budgets to meet or exceed turnover, margin, and profitability targets.
Team Leadership: Lead, motivate, and continuously develop a high-performing, multi-disciplinary team. Conduct 1-2-1s, PDRs, toolbox talks, and inductions.
Performance & Compliance: Maintain strict compliance with Health & Safety (SHEQ) legislation and contractual obligations. Manage KPI performance, producing robust weekly and monthly reports.
Client & Customer Relations: Build strong, collaborative relationships with clients, commercial teams, and internal stakeholders, while proactively managing customer satisfaction and complaints resolution.
Financial & People Responsibility
Budgetary Control: Full P&L responsibility for operating and capital budgets in line with tender assumptions.
Direct Leadership of: Supervisors, Multi-Skilled Engineers, Schedulers/Planners, Administrators, and Supply Chain Partners.
What We Are Looking For
Knowledge & Experience:
A proven track record managing responsive maintenance contracts within the social housing / housing maintenance sector.
Strong commercial acumen and a deep understanding of KPI management and Schedule of Rates (SOR) codes.
Demonstrable experience in contract mobilisation and performance management.
Qualifications:
SMSTS or IOSH qualification.
Minimum of 3 years' experience successfully leading a unit or contract.
HNC (or equivalent) in Construction or a related discipline is highly desirable.
Skills & Behaviours:
Exceptional leadership and communication skills, with the ability to manage multiple projects simultaneously.
A customer-first mindset with a passion for continuous service improvement.
A resilient, proactive, and collaborative leadership style that inspires teams.
Proficient across Microsoft Office suites (Excel, Word, PowerPoint).
Contract Manager
Responsive Maintenance
Sussex
£60,000 + Package
Salary description
£60000.00 - £60000.00 per year