Processing customer orders accurately from end to end - receipt, stock availability, invoicing.
Responding to new customer enquiries and building strong relationships with existing customers.
Coordinate with carriers and freight forwarders.
Processing sales and purchase orders, delivery notes, invoices and any other necessary paperwork.
Facilitating tracking of packages.
Processing shipping paperwork, freight reviews, audits and damaged goods.
Maintaining customer files on SAP and related software.
Keep up to date product information files and customer pricing information
Answering general office emails and calls as well as office admin roles such as filing, organising office supplies etc.
THE CANDIDATE:
Qualifications, skills and experience:
Proficient on email, Word and Excel.
Experience with SAP desirable.
Experience working in a fast paced sales and logistics office environment and is capable of making quick decisions that are right for the company and the customer.
Good understanding of the transit of goods from overseas, import and export documentation.
Good understanding of shipping documentation, duty/VAT, commodity codes, HMRC, exchange rates etc.
Brand ambassador who lives and breathes the company values.
Uses own initiative and thrives in being able to work independently but can identify when support is required.
Excellent communication and customer care skills.
Excellent organisation and administration skills.
Be prepared to take on a variety of tasks.
Attention to detail.
THE CONSULTANCY:
Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer
Salary description
£26000.00 - £27980.00 per year