AMP Automation is a dynamic and growing engineering and automation solutions company based in Gainsborough, Lincolnshire. We design and deliver innovative automation systems that help our clients improve efficiency, productivity, and performance across a range of industries. As we continue to expand, we are seeking an experienced and commercially driven Service Manager to lead our Aftersales department and deliver an exceptional post-sale experience to our customers.
Role Overview
This is an office-based role for a motivated and well-rounded manager who combines strong leadership skills with a proactive, sales-minded approach. As Service Manager, you will take full ownership of the Aftersales department — overseeing spare parts, service, repairs, and customer service operations — while driving revenue growth through proactive customer engagement, service contract development, and strategic selling initiatives. Yo
Key Responsibilities
Departmental Leadership & Management
* Supervise day-to-day operations across the Spares and Service department, ensuring team objectives and sales goals are consistently met
* Lead, motivate, and develop the aftersales team, conducting regular appraisals and performance reviews to identify training needs and opportunities for growth
Aftersales Revenue & Business Development
* Proactively sell spare parts, service contracts, and support packages through regular and structured customer contact, including cold calling and follow-up outreach
* Set up and manage service contracts with new and existing customers, maximising recurring revenue opportunities
* Chase and convert outstanding quotes in a timely and professional manner to maximise win rates
Spares & Parts Management
* Ensure all spare parts enquiries are quoted accurately and in a timely manner
* Monitor delivery times for spares orders, liaising with the production team to ensure on-time fulfilment
* Maintain and update spare parts price lists on the MRP system, assessing costs to manufacture and source parts and components
Customer Service & Satisfaction
* Create and maintain effective customer service procedures, policies, and standards to ensure a consistent and timely response to all customer enquiries
* Handle customer complaints and concerns quickly and professionally, protecting customer relationships and encouraging repeat business
Administration & Systems
* Manage and update invoices, process new orders, and maintain accurate inventory records
* Develop a strong working knowledge of the MRP systems in use and ensure data accuracy across all departmental records
Skills & Experience
Essential
* Proven experience in a service, aftersales, or customer services management role
* Strong commercial and sales-minded approach with the ability to identify and drive revenue from within an existing customer base
* Confident communicator with the ability to cold call, chase quotes, and engage customers proactively
* Excellent leadership skills with experience managing, developing, and appraising a team
* Confidence, patience, tact, and diplomacy when handling difficult situations or customer complaints
* Strong organisational skills with the ability to manage multiple priorities simultaneously
* Computer literate and proficient in Microsoft Word, Excel, and PowerPoint
* Ability to work under pressure and maintain high standards in a fast-paced environment
* Strong creative thinking and problem-solving skills
Desirable
* Industry knowledge within engineering, automation, or manufacturing
* Familiarity with CRM and MRP systems
* Experience developing aftersales strategies, service contract offerings, or customer retention programmes.
What We Offer
* Competitive salary, commensurate with experience
* Bonus Scheme
* A role with genuine influence over the direction of the Aftersales department
* A supportive and collaborative working environment
How to Apply
If you are an experienced aftersales professional with strong leadership skills and a proactive commercial mindset, we would love to hear from you. Please send your CV and a brief covering letter outlining your relevant experience and why you are interested in this role to:
AMP Automation | Gainsborough, Lincolnshire
Full JD on request
Salary description
£45000.00 - £45000.00 per year