Salary £35,000 - £40,000 dependent on experience + performance related bonus
Shoreditch, London Studio based- Full-time
Orhan London are looking for someone to help drive the next stage of growth for their established tailoring studio. This is a unique opportunity to join a close-knit team and play a key role in shaping the future of a business with over 20 years of craftsmanship, creativity and exceptional customer service behind it.
This isn't a typical marketing role. Combining it with business development and sales, you'll focus on generating new business, re-engaging previous clients, strengthening our brand and delivering an exceptional customer journey that encourages repeat business.
At Orhan London, we create bespoke tailoring and alterations for He's, She's and They’s, celebrating individuality through outstanding craftsmanship and personal service. Working as part of our team of seven, you'll have the opportunity to bring fresh ideas, make a real impact and help drive the business forward.
The Role
This is a hands-on, varied role with real responsibility.
You'll work closely with the founders, taking ownership of business growth by identifying new opportunities, developing partnerships and nurturing client relationships. A key part of the role will involve reactivating our extensive database of dormant clients, converting previous customers into loyal repeat business and ensuring every interaction reflects the high standards we're known for.
Alongside business development, you'll take ownership of our marketing activity, looking at new ways to strengthen our brand, increase engagement and ensure we're reaching the right audiences. You'll constantly be looking for opportunities to improve what we do, bringing new ideas to the table and having the freedom to implement them.
This is an opportunity for someone who enjoys variety, thinks commercially and wants to play a genuine role in helping a successful independent business expand and grow.
What You'll Be Doing
Partnerships & Growth
* Creating new business opportunities, partnerships and client channels.
* Proactively sourcing new business and identifying opportunities to expand our client base.
* Re-engaging our extensive database of previous clients, converting them into repeat customers.
* Identifying new markets, partnerships and commercial opportunities.
* Actively developing the reputation and reach of the business.
* Bringing fresh ideas that contribute to long-term business growth.
Marketing & Brand
* Taking ownership of and expanding our social media channels, creating consistent, engaging and high-quality content.
* Recognising opportunities and capturing photo and video content of studio and client interactions.
* Writing clear, authentic copy across social media, email campaigns, ensuring marketing partners copy aligns with our brand voice.
* Identifying and delivering marketing activity that supports business growth.
* Working with our SEO and PPC partners to maximise marketing performance.
* Looking for creative ways to increase brand awareness and customer engagement.
Sales & Client Journey
* Managing enquiries from first contact through to becoming loyal, repeat clients.
* Building genuine relationships with clients, creating trust and delivering an exceptional experience.
* Managing and improving current systems including Hubspot.
* Strengthening the customer journey to improve conversion, retention and referrals.
* Maintaining a strong commercial focus whilst ensuring every client receives outstanding service.
* Continually looking for ways to improve the overall client experience.
Commercial Performance & Operations
* Monitoring business performance and identifying opportunities to increase revenue.
* Analysing results and adapting activity to maximise success.
* Supporting wider business projects, systems and day-to-day operations where required.
* Taking ownership of ideas from concept through to implementation.
What's In It For You
* A varied role spanning business development, sales and marketing, where no two days are the same.
* The opportunity to help shape the future of an established London business with over 20 years of success.
* Working closely with the founders in a collaborative, studio-based team of six.
* Real ownership of your work, with the opportunity to introduce new ideas and make a visible impact.
* A creative, supportive working environment where your contribution genuinely matters.
* A long-term opportunity for someone ambitious who wants to grow alongside the business.
* A clear pathway to develop as the business continues to expand.
Who This Role Suits
You'll have experience across marketing, business development and sales, with a genuine passion for building relationships and helping businesses grow.
Experience within tailoring, fashion, luxury retail or another premium service-led environment would be advantageous, but more importantly we're looking for someone who understands people, has an interest in fashion, enjoys spotting opportunities and has the drive to turn ideas into results.
You'll be:
- Experienced in marketing, sales and business development.
- Confident speaking with clients and developing long-term relationships.
- Commercially aware, balancing creativity with results.
- Proactive, organised and comfortable taking ownership.
- Someone who enjoys identifying opportunities rather than waiting for them.
- Motivated by helping a business grow and making a genuine difference to people.
What Matters To Us
We're not looking for someone who's overly corporate or driven by hard sales techniques.
Our business has been built on trust, craftsmanship and genuine one to one relationships, and we want someone who shares those values. We're looking for someone who enjoys working with people, takes pride in what they do and wants to become part of our long-term journey.
The Kind Of Person We're Looking For
You're someone who enjoys building relationships, spotting opportunities and making things happen. You can think strategically whilst remaining hands-on, and you're just as comfortable developing ideas as you are delivering them.
You'll be:
- Warm, approachable and confident with people.
- Commercially minded, with a natural ability to build relationships.
- Curious, organised and adaptable, able to move between partnerships, marketing activity, client conversations and performance analysis whilst keeping sight of the bigger picture.
- Proactive and hands-on, comfortable taking ownership and following ideas through.
- Equally comfortable shaping strategy and getting involved in the day-to-day running of the business.
Interested? If you possess the relevant skills and experience, then please send your cv by return.
Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful
Salary description
£35000.00 - £40000.00 per year