Location: Manchester City Centre
Contract: Temporary up to 4 months
Hours: Full-time (35 hours per week)/ Hybrid/ Office Day Thursday
Hourly Rate: £15.36 plus holiday pay
We're looking for a proactive and customer-focused Student Enquiries & Admissions Coordinator to join a busy higher education environment in central Manchester on a 4-month temporary basis.
This is a fast-paced, front-line role where you'll act as a key point of contact for prospective students, handling enquiries and supporting them through the admissions journey. You'll play an essential role in delivering an excellent applicant experience, helping convert enquiries into enrolments.
Key Responsibilities
*Act as a first point of contact for prospective students, providing accurate advice on courses, entry requirements, and admissions processes
*Manage enquiries via email, phone and CRM systems, ensuring timely and professional responses
*Support applicants throughout the admissions cycle, from initial enquiry through to offer and enrolment
*Work closely with internal teams (faculties, admissions, recruitment) to ensure smooth processes and consistent communication
*Maintain and update applicant data in line with GDPR requirements
*Assist with reporting, data analysis, and tracking enquiry trends to support recruitment activity
*Contribute to improving enquiry handling processes and conversion rates
*Support recruitment events, open days, and other student engagement activities
About You
*Experience in a customer service or student-facing administrative role (university sector desirable)
*Strong communication skills, with the ability to explain complex information clearly
*Highly organised with excellent attention to detail
*Comfortable managing a high volume of enquiries in a fast-paced environment
*Confident using CRM systems and Microsoft Office (Excel, Word, Outlook)
*Proven ability to work collaboratively with internal stakeholders
*Experience working with diverse audiences, including international students, is an advantage
What You'll Gain
*Opportunity to gain experience within a leading education environment
*Exposure to admissions, student recruitment, and stakeholder engagement
*Collaborative and supportive team culture
*Central Manchester location with excellent transport links
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Salary description
£15.36 - £15.36 per hour