Hours: 35 Hours per Week
Contract: Temporary Assignment
Start Date: ASAP - temporary for 3 months - could extend
Grade: 3 or 15.01 per hour plus holiday pay
We are seeking a highly organised and customer-focused Student Income Administrator to provide administrative and financial support within a busy student income environment.
The successful candidate will be responsible for assisting with student finance administration, processing transactions, responding to queries and delivering a high standard of customer service to students and colleagues. This role requires excellent communication skills, attention to detail and the ability to manage a varied workload in a fast-paced environment.
Key Responsibilities
*Provide administrative support to the Student Income Team.
*Process basic financial transactions accurately and efficiently.
*Assist with student fee and income-related administration.
*Respond to enquiries by telephone, email and face-to-face.
*Deliver excellent customer service to students, staff and external stakeholders.
*Maintain accurate records and update relevant databases and systems.
*Resolve routine enquiries and escalate more complex matters where required.
*Support the team with general administration duties including data entry, document management and correspondence.
*Ensure all work is completed in line with departmental procedures and deadlines.
*Contribute to the efficient day-to-day operation of the Student Income function.
Person Specification
*Essential Skills and Experience
*Excellent communication skills, both written and verbal.
*Strong customer service experience.
*Experience dealing with enquiries via phone, email and face-to-face.
*Good administrative and organisational skills.
*Basic finance processing experience.
*Ability to work accurately with a high level of attention to detail.
*Proficiency in Microsoft Office, including Outlook, Word and Excel.
*Ability to manage competing priorities and work to deadlines.
*Experience using finance or student record systems.
*Knowledge of tuition fee or income administration processes.
This opportunity would suit an experienced administrator with strong customer service skills and a background in finance administration, student services or office support. You will be confident dealing with a high volume of queries, providing excellent service and maintaining accuracy when processing financial information.
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Salary description
£15.01 - £15.01 per hour