Salary: £25,000 – £30,000 + benefits (weekly pay)
Contract: Permanent | Full-time (35 hours)
Working Hours: Monday–Friday (8am–4pm, 9am–5pm or 10am–6pm)
Location: Office-based or hybrid (depending on location)
Areas: Around Newcastle/Sunderland area
Hebburn / Washington / South Shields / Bolden Colliery
Free parking on-site | accessible by public transport
Overview
An exciting opportunity to join a growing team delivering managed property repairs on behalf of leading UK insurers and loss adjusters. This fast-paced role is ideal for someone with experience in claims, property repairs or customer operations who thrives on organisation, communication and delivering excellent service.
Key Responsibilities
* Manage incoming repair claims from first notification through to completion
* Coordinate repairs via a trusted trades / contractor network
* Act as the main point of contact for customers, clients, surveyors and adjusters
* Monitor work-in-progress and ensure all SLAs and KPIs are met
* Arrange emergency repairs and track progress to resolution
* Obtain estimates, reports and supporting documentation
* Handle customer queries and complaints professionally
* Complete claim closure checks and prepare files for invoicing
What We’re Looking For
* Experience in insurance claims, property repairs or similar environment (social housing repairs/maintenance, contractor, facilities etc.)
* Strong customer service and communication skills
* Ability to manage multiple tasks in a fast-paced setting
* Highly organised with strong attention to detail
* Confident using Microsoft Office and internal systems/job management systems (good IT skills)
* Positive, proactive and solution-focused approach
What’s on offer
* Competitive salary up to £30,000 (weekly pay)
* Hybrid working (office-based with flexibility) hours; 8-4, 9-5 or 10-6
* 20 days holiday plus bank holidays
* Ongoing training and career development opportunities
* Supportive, values-driven team environment
Apply now with your CV to join a growing, well-respected organisation within the insurance claims sector.
If you think you have the relevant experience for this Repairs Coordinator / Claims Manager role, please apply and provide a CV. By applying for the role, you will be sending us your personal data. Our Privacy Notice explains how we will use your personal data; this can be found on our website, or you can request a copy by email
Salary description
£26000.00 - £30000.00 per year