Location: Newcastle-Upon-Tyne / Sunderland area
Salary: £45,000 – £50,000 + car allowance
Contract: Permanent, Full-time
Working Pattern: Hybrid (2–3 days office-based)
Industry: Insurance, property services, home emergency, facilities or utilities sectors
About the Role
We are seeking a dynamic and commercially driven Client Account Manager to join a growing, forward-thinking business with ambitious plans for 2026 and beyond. This is a relationship-focused role, responsible for managing and developing key client partnerships while ensuring exceptional service delivery.
You will act as the primary point of contact for strategic clients, working closely with senior stakeholders and internal teams to drive client satisfaction, retention, and revenue growth.
Key Responsibilities
* Manage and grow a portfolio of key client accounts
* Build strong, long-term relationships with stakeholders
* Deliver against revenue and growth targets
* Conduct regular client reviews and performance meetings
* Ensure service delivery meets agreed SLAs and KPIs
* Identify cross-selling and new business opportunities
* Produce client reports, insights, and presentations
* Support tenders, proposals, and business development activity
* Collaborate with operational teams to enhance customer experience
About You
* Proven experience in account management/business development
* Strong stakeholder management and relationship-building skills
* Commercially focused with a track record of delivering revenue growth
* Excellent communication, negotiation, and presentation skills
* Experience within insurance, property services, home emergency, facilities or utilities sectors (desirable)
What’s on Offer
* Competitive salary and car allowance
* Hybrid working
* Opportunity to join a growing, innovative business
* Clear scope for career development and progression
If you’re a proactive and relationship-driven professional looking to make an impact in a growing organisation, we’d love to hear from you. Apply now with your CV to join a growing, well-respected organisation within the insurance claims sector.
If you think you have the relevant experience for this Client Account Manager role, please apply and provide a CV. By applying for the role, you will be sending us your personal data. Our Privacy Notice explains how we will use your personal data; this can be found on our website, or you can request a copy by email
Salary description
£45000.00 - £50000.00 per year