Location: Ashford
Salary: £35,000 - £40,000 per annum (dependent on experience)
Job Type: Full time/permanent (with European travel approx. once every other month)
Overview
We are looking for a Customer Service Representative to manage accounts across a defined geographical territory, deliver exceptional service, and build strong long-term relationships with clients. This role combines excellent customer service with strategic account management and requires regular overseas travel to visit clients.
Key responsibilities
Manage a portfolio of accounts within a designated territory, acting as the main point of contact for clients.
Provide responsive, high-quality customer service to resolve issues, answer queries, and ensure client satisfaction.
Regularly visit clients overseas to build and maintain relationships, conduct reviews, and address needs in person.
Identify opportunities to grow accounts through up sell, cross-sell, or expanded service offerings and work with internal teams to implement growth plans.
Monitor account performance, maintain accurate records, and prepare reports on client activity and opportunities.
Coordinate with sales, operations, and support teams to ensure seamless delivery and customer experience.
Skills and experience required
Proven customer service experience with strong interpersonal and communication skills.
Experience managing accounts or client relationships (B2B)
Demonstrated ability to identify and develop opportunities to grow accounts.
Willingness and ability to travel overseas regularly to meet clients in person.
Strong organisational skills, attention to detail, and the ability to manage competing priorities
Salary description
£35000.00 - £40000.00 per year