An exciting Traffic Planning Operator role with a friendly, well-established transport business in Manchester.
This is a varied, hands-on role for someone with a background in transport who's confident dealing with drivers, comfortable helping plan routes, and happy getting stuck into administration alongside the operational side of the business.
My client has built a genuinely friendly, close-knit office, and you'll be a key part of keeping day-to-day operations running smoothly.
The role
You'll be working closely with drivers and the wider team, monitoring on-time deliveries, keeping customers updated, and supporting with compliance and administration. Full training is given on their in-house systems, so what matters most is transport experience and a genuinely organised approach.
* Inputting customer jobs onto the TOPS system (full training given)
* Monitoring on-time deliveries and communicating any delays or issues to customers
* Notifying Port Agents and Shipping Lines of export and empty (M/T) loads due at port
* Ensuring loads are booked correctly with the ports
* Assisting with planning routes for drivers as and when needed
* Responding to customer requests for PODs and interchange documentation
* Investigating detention issues and reporting findings to the Depot Manager
* Checking fuel receipts against the FMS system and investigating discrepancies
* Supporting the Fleet Manager with fleet and compliance administration
* Downloading driver and vehicle tachograph data and uploading to Smart Analysis
* Completing driver attendance records and Working Time Directive (WTD) data
* Maintaining driver holiday records and processing driver timesheets
* Checking supplier invoices against purchase order numbers
What they're looking for
* A background in transport, confident dealing with drivers and helping plan routes
* Excellent organisational and administrative skills with strong attention to detail
* Good communication and customer service skills
* Able to prioritise workload and meet deadlines
* Strong problem-solving and decision-making ability
* A team player with a proactive, ownership-taking approach
* Professional, polite, and comfortable building relationships with colleagues and customers
* Flexible on hours when the role demands it
On offer
* £30,000 - £35,000 depending on experience and background
* Monday to Friday, 8am - 5pm (some flexibility required due to the nature of the role)
If this sounds like your kind of role, I'd love to hear from you
Salary description
£30000.00 - £35000.00 per year