This role is ideal for a technically minded administrator or systems support professional who enjoys problem-solving, supporting users, and improving processes. The successful candidate will play a key role in ensuring operational systems function efficiently and effectively, helping deliver excellent service to both internal and external customers.
The position involves providing helpdesk support, system administration, user training, reporting, testing, and acting as a super user across multiple operational systems.
Due to location own transport desirable.
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Key Responsibilities
Systems Support & Helpdesk Administration
* Provide first-line support for operational systems, investigating, replicating, and resolving user issues.
* Escalate technical or business-critical issues to third-party suppliers and internal management when required.
* Liaise with external software providers to monitor and progress outstanding issues.
* Test fixes and system changes before releasing them back to users.
* Identify opportunities for system improvements and more efficient ways of working.
* Become a super user across multiple operational systems.
User Training & Support
* Deliver webinars, drop-in sessions, group training, and one-to-one support for internal and external users.
* Create user guides, training documentation, videos, and e-learning materials.
* Monitor recurring issues and develop training solutions to reduce repeat queries.
Data & Reporting
* Produce and maintain reports using Report Builder and Power BI.
* Support users with reporting queries and improve data accessibility and usability.
System Testing & Administration
* Test system enhancements, updates, bug fixes, and new functionality accurately.
* Communicate upcoming system changes and updates to users.
* Carry out general systems administration, including setting up and maintaining data and system items with a high level of accuracy.
Compliance & Data Integrity
* Ensure confidentiality, integrity, and security of all data in line with GDPR, ISO9001, and company policies.
* Maintain quality standards and accuracy across all tasks and system processes.
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Skills & Experience Required
Essential Skills
* Strong problem-solving and troubleshooting abilities.
* Excellent written and verbal communication skills.
* Strong organisational and administrative skills with the ability to prioritise workloads effectively.
* Good technical aptitude and confidence working with systems and software.
* Ability to build positive working relationships with users, colleagues, and third-party suppliers.
* Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and MS Project.
* Ability to work proactively and independently while managing multiple priorities
25 days' annual leave which increases with length of service
- Hybrid working options available (2 days in office)
- Defined contributory pension schemes
- Employee assistant scheme (health assured)
- Hapi - employee benefits and wellbeing platform giving access to exclusive perks and discounts
- Medical cash plans
- Enhanced maternity and adoption pay
- Rewards for length of service
- Health and wellbeing events and initiatives
- Free voluntary day
- Free parking
- Free drinks
New office refurb
Salary description
£28000.00 - £32000.00 per year