Jobs in Kelbrook

About Us
The Printed Cup Company is one of the UK’s longest-standing food packaging manufacturers and proudly one of the fastest printed cup companies in the UK.
We specialise in the manufacture of printed paper cups and printed plastic cups, supplying coffee shops, distributors, marketing agencies, events companies and businesses across the UK and internationally.
From our production facility and modern offices in Clitheroe, we design and manufacture high-quality branded cups including double wall hot cups, single wall cups and PET cold drink cups.
As our business continues to grow, we are looking to recruit an Account Manager to support and develop our growing client base.
The Role
The Account Manager will play a key role in supporting our customers and ensuring a smooth experience from initial order through to production and delivery.
This role will involve managing existing customer relationships, supporting new enquiries, and coordinating with internal departments including design, production and logistics.
You will help ensure that customers receive excellent service while maintaining clear communication around lead times, artwork approval, order processing and delivery schedules.
Key Responsibilities
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Managing and supporting a portfolio of customer accounts
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Assisting clients with placing orders and managing repeat orders
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Communicating production lead times and managing customer expectations
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Liaising with the design team to coordinate artwork setup and approvals
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Working with the production and logistics teams to plan shipments and deliveries
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Supporting clients with payment processes and order confirmations
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Maintaining accurate records within the company CRM / systems
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Building strong relationships with customers through excellent communication
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Identifying opportunities to develop and grow customer accounts
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Supporting the development of a database of new potential customers
Products You Will Be Supporting
The role involves supporting clients across our full product range, including:
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Double wall hot drink cups
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Single wall paper cups
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PET cold drink cups
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Festival and event cups
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Bespoke branded packaging solutions
Skills & Experience
We are looking for someone who is:
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Organised with strong attention to detail
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Confident communicating with clients via phone and email
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Customer-focused with a positive and professional approach
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Able to manage multiple tasks and deadlines
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Comfortable working in a fast-paced manufacturing environment
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Experience in account management, customer service or sales support is beneficial but not essential
Working Environment
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Office-based role located in Clitheroe, Lancashire
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Modern offices attached to our warehouse and manufacturing facility
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Opportunity to work closely with production, design and management teams
Why Join The Printed Cup Company?
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Be part of a growing UK manufacturer
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Work with a wide range of businesses from independent coffee shops to major brands
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Support the delivery of high-quality custom printed packaging
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Join a friendly, ambitious and fast-moving team