Daily Duties and Responsibilities:-
· Managerial responsibility for customer service delivery to Express and Courier department Client base
· Management of Express / Courier Customer Service Teams, including staff development and resource planning
· Managing up to 20 staff.
· Follow up and resolve any negative feedback re operational issues / customer service concerns raised by the customer
· Responsibility for Gross Profit analysis, and Sales Invoicing / Job costing accuracy
· To promote business development, ensuring all opportunities from existing business is followed up through telephone sales, prospect sales site visits and quotations.
· Contribute to ongoing operational development and cost saving measures
· Identify areas of operational improvement by reviewing processes regularly.
· Keep up to date with Express / Time Critical and Courier market trends, and industry news.
· Establish, Manage and Maintain Internal and External Relationships.
· To ensure internal processes and client’s operational requirements are fully documented within SOPs.
· Managing Implementation for new business
· Training for new staff on operational and account procedures
· Ensure all HMRC entry regulations are met, through self-auditing of Import entries
Skills required:-
· Must have customs knowledge of Imports and Exports
· AOG / Time critical knowledge would be an advantage
Working hours are; Monday-Friday 9am - 5.30pm
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry
Salary description
£46000.00 - £50000.00 per year