Workplace - On Site / Chippenham/West of England
£45k to £55k basic, Double OTE and excellent Benefits.
Our client is a leading provider of Fibre connectivity and Managed IT Services, supporting businesses across South and the wider UK market.
In this Technical Account Manager role, you will act as a trusted technical partner to a portfolio of Corporate, Enterprise and Public Sector customers, ensuring they gain maximum value from connectivity, managed IT and cybersecurity solutions.
You will build a strong understanding of each customer’s technical landscape and business priorities, offering proactive advice and support throughout the customer journey. By working closely with Sales, Solutions, Engineering and Service Delivery teams, you will help increase product adoption, reduce technical risk and deliver clear, measurable outcomes.
Sitting at the intersection of commercial and technical teams, this position combines hands-on technical knowledge with strong relationship management, helping to strengthen long-term customer partnerships and uncover further opportunities for value.
Key responsibilities:
* Build a deep understanding of each customer’s technical environment, infrastructure and business goals.
* Act as a trusted technical advisor, guiding customers on best practice, product capability and future roadmaps.
* Create and maintain Technical Success Plans that drive adoption, optimisation, upgrades, migrations and service improvement.
* Recommend solutions that improve performance, resilience, scalability, security and measurable customer outcomes.
* Spot technical risks early and coordinate mitigation plans, including disaster recovery, continuity and security input where needed.
* Work closely with Sales, Solutions, Engineering, Service Delivery, Support and technical specialists to deliver joined-up customer success.
* Capture customer feedback and identify value-led opportunities that support renewals, product improvements and long-term account growth.
Your Skills and Experience
Essential
* Experience in a Technical Account Manager, Solutions Consultant, Technical Customer Success or similar customer-facing technical role.
* Strong understanding of networking, telecommunications, managed IT or cybersecurity.
* Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
* Strong stakeholder management, planning and problem-solving skills.
* A collaborative approach with the ability to work effectively across technical and commercial teams.
* Commercial awareness and a customer-first mindset.
Desirable
* Knowledge of cloud platforms, networking technologies or cybersecurity solutions.
* Relevant technical or industry certifications.
Salary description
£45000.00 - £55000.00 per year