Location: Tottenham Court Road
Salary: £29,500–£32,000 plus bonus
Hours: 40 hours per week
Overview of Position
Are you a hands-on retail leader with strong technical skills, a passion for technology, and a drive to deliver results? At iSmash, we help customers get back online fast when their devices fail. We combine technical expertise with genuine care to turn a stressful moment into a positive experience. We are looking for a confident and driven Store Manager to take full ownership of a busy repair store. In this role, you will balance leadership, commercial performance, and hands-on technical work. This role reports to the Field Support Manager.
What makes us different?
Since launching in 2013, iSmash has grown to 37 locations across the UK, We offer a lifetime warranty on screen repairs and are proud to be part of Assurant, a Fortune 500 company supporting over 300 million customers worldwide.
Our mission is simple, to help millions of devices stay loved. Join a fast-growing business with strong global backing, real progression opportunities, and a supportive, people-first culture. With new stores opening in cities across the UK, there’s never been a more exciting time to join iSmash
What will be my duties and responsibilities in this job?
* Lead, motivate, and develop a high-performing team through coaching and regular feedback
* Create a positive and supportive environment where colleagues feel valued and engaged
* Deliver exceptional customer experiences through professional and solution-focused service
* Take full ownership of store performance, including sales, KPIs, and profitability
* Ensure smooth day-to-day operations, maintaining high standards of execution and safety
* Take a hands-on role in completing high-quality repairs on smartphones and tablets
* Oversee repair workflow, ensuring quality, efficiency, and turnaround times
* Manage stock, including repair components and accessories
* Handle escalated customer issues and ensure positive outcomes
* Build local partnerships to drive footfall and grow brand awareness
What are the requirements needed for this position?
* Ability to lead, engage, and develop a team while leading from the front
* Confidence balancing hands-on technical work with management
* Strong problem-solving skills and attention to detail
* Commercial awareness and focus on delivering results
* Organised and able to manage multiple priorities including repairs and customers
* Clear and confident communication skills with a customer-first approach
What other skills/experience would be helpful to have?
* Broader experience across device repairs
* Experience in Assistant Manager or Store Manager roles
* Knowledge of the telecoms or mobile technology sector
* Experience managing stock, KPIs, or promotional activity
* Interest in technology and problem solving
* Experience supporting or mentoring others in technical skills
Ready to make a difference? Join iSmash and help create a world without tech stress
Salary description
£29500.00 - £32000.00 per year