Location: UK-based, with travel across the Territory (UK, Ireland, and Europe as required)
Salary: Upto £50,000 DOE
About the Role
Our client is seeking a Service Engineer to provide onsite service and technical support to customers and colleagues. This role acts as a key technical resource, supporting both end users and internal teams in identifying issues and applying effective troubleshooting techniques to resolve technical problems in the field.
Key Responsibilities
* Provide customer service support to clients across the UK, Ireland, and Europe, with occasional worldwide support as required
* Deliver emergency breakdown and planned maintenance support via site visits and office-based technical support (phone, email)
* Support change-part and machine modification projects, including information gathering
* Make recommendations on training needs, further maintenance or inspections, and spare part holding/replacement
* Carry out pre-planned machine inspection and maintenance as part of contracted or one-off service work
* Provide on-site training to customers' operators and engineers where appropriate
* Provide out-of-office-hours support on an on-call rota basis
* Provide service support during Factory Acceptance Testing (FAT) at the manufacturer's overseas site
Administration
* Submit detailed visit reports on completion of each job (or weekly, whichever is sooner) via the current software system
* Complete and return overtime sheets weekly
* Submit expense claims and mileage forms in a timely manner
* Maintain and support Service Department procedures
* Liaise with the Service Management Team on the preparation and maintenance of company procedures
Generic Responsibilities
* Liaise with the relevant Sales Account Manager on customer management
* Liaise with the Service Management Team as necessary
* Maintain direct communication with relevant departments at the parent company for information relevant to the above
* Keep accurate records within a designated structure
* Report progress to the parent company as required
Health & Safety
* Take reasonable care of your own health and safety and that of others affected by your actions
* Understand and follow the company's health and safety policies
* Use safety equipment correctly and never misuse it
* Report any near misses
Skills and Person Specification
* Experience with installation, commissioning, and maintenance of robotic packaging machinery
* Solid electrical and mechanical background
* IT software experience, including control packages
* Excellent customer service skills, with strong troubleshooting and complex problem-solving ability
* Strong attention to detail
* Excellent organisational, time management, and written/verbal communication skills
* Ability to work quickly and accurately
* Solid Health & Safety background
Salary description
£40000.00 - £50000.00 per year