This is a key leadership position with responsibility for operational performance, regulatory compliance, staff development, and overall service quality.
The role involves a peripatetic element, requiring travel within the local area for service reviews, staff supervision, audits, and client engagement. A full UK driving licence is essential.
Key Responsibilities
Leadership & Service Delivery
Provide strong, visible leadership to ensure a safe, effective and well-led care service
Oversee day-to-day service delivery, ensuring person-centred care standards are consistently met
Support, develop and motivate staff through supervision, appraisal, and performance management
Promote a culture of accountability, openness, learning and continuous improvement
Governance & Compliance
Ensure full compliance with CQC regulations, Fundamental Standards, and all relevant legislation
Maintain effective governance systems that support high-quality, safe and responsive care
Lead internal and external audits, ensuring actions are completed, monitored and evidenced
Maintain inspection readiness and accountability for overall service performance
Quality & Risk Management
Oversee quality assurance processes including audits, spot checks, observations and service reviews
Ensure effective risk management, including safeguarding, incidents and notifiable events
Embed learning from incidents, complaints and audits to improve service delivery
Operational Management
Coordinate care delivery to ensure individual needs and outcomes are met
Maintain accurate, compliant and audit-ready records and documentation
Oversee complaints handling, ensuring timely resolution and organisational learning
Participate in the on-call rota to support operational continuity
Performance & Development
Monitor service performance against KPIs and drive improvement actions where required
Contribute to business development, community engagement and service growth
Work collaboratively with families, professionals and external stakeholders
Benefits
Annual MOT costs covered by the employer
Employee Assistance Programme (EAP)
Pension contributions
28 days annual leave including bank holidays
Ongoing professional development and leadership support
Person Specification
Essential
NVQ Level 5 in Leadership & Management in Health & Social Care (or equivalent)
Strong experience in a Registered Manager or senior leadership role in domiciliary care
In-depth understanding of CQC regulations and compliance frameworks
Strong leadership, communication and organisational skills
Proficient in Microsoft Office (Word, Excel, PowerPoint)
Full UK driving licence and access to a vehicle
Weekend and weekday evening working will be compulsory based on a rota to ensure a fair allocation of work
Desirable
Experience managing inspections or leading regulatory improvement plans
Experience in service growth or business development
Strong background in audits, governance or quality assurance systems
Hours: Full-time, Monday to Friday with participation in on-call rota and occasional evening/weekend working as required
Additional Information
This role profile is not exhaustive and may be updated to reflect the evolving needs of the service. Recruitment is conducted in line with Equality, Diversity and Inclusion principles
Salary description
£40000.00 - £45000.00 per year