This is a fully office‑based role, working Monday to Friday, 9:00am – 5:00pm (35 hours per week).
The successful candidate will support the conveyancing team with the day‑to‑day management of files and client care, ensuring a smooth and professional service is delivered at all times.
Duties will include:
* Handling incoming calls from estate agents and Independent Financial Advisers (IFAs)
* Dealing with general client and third‑party enquiries and providing updates via telephone and email
* Preparing matters for exchange and completion, assisting with exchanges and completions
* Managing sale files, remortgages, transfers and assents under supervision where required
* Assisting fee earners with purchase files as needed
* Taking client payments over the telephone
* Processing incoming and outgoing monies via the case management system
* Handling new enquiries, providing accurate quotations by phone and online, and recording sources of business and reasons for non‑instruction
* Assisting with post‑completion matters
* Preparing correspondence and legal documents using Visualfiles
* Maintaining team filing systems, including daily filing tasks
* Preparing outgoing post and enclosures
* Providing copying and general administrative support
* Offering guidance and support to junior or temporary assistants when required
* Meeting and communicating with clients in person and by telephone in a professional, friendly and efficient manner
* Handling telephone enquiries from external contacts while maintaining the firm’s high standards of client care
You will be well organised, approachable and confident communicating with clients and third parties. Previous experience in a conveyancing support role is essential, along with strong administrative skills and attention to detail. A professional manner and commitment to excellent client care are essential.
Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.
May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment
Salary description
£24500.00 - £28000.00 per year