Knutsford
£29391 + Benefits (including 30 days holiday! ) & Bonus
Are you a confident communicator who enjoys helping customers while achieving sales targets? Do you have experience working in a call centre, customer service, telesales, or regulated sales environment?
We're looking for an enthusiastic Outbound Sales Advisor to join a market-leading organisation
Working within a supportive and high-performing team, you'll engage with customers, explain product options clearly and professionally, and help them make informed decisions that meet their needs.
This is an excellent opportunity for someone who enjoys building rapport, delivering exceptional customer service, and working in a role where quality, compliance, and customer outcomes are equally important.
The Role as a Outbound Sales Advisor
As an Outbound Sales Advisor, you'll contact customers who have expressed an interest in our services, guiding them through available options and answering any questions they may have.
You'll combine excellent customer service with consultative selling, ensuring customers receive clear, accurate information while maintaining the highest standards of FCA compliance.
Key Responsibilities
Contact customers through outbound calls and email communications
Explain product features, benefits, and suitability in a clear and professional manner
Deliver outstanding customer service at every stage of the customer journey
Manage customer enquiries and follow up on leads generated through various channels
Accurately maintain customer records using CRM and internal systems
Identify potentially vulnerable customers and follow appropriate processes
Meet individual and team KPI, quality, and sales targets
Ensure all conversations and customer interactions remain fully compliant
Work collaboratively with colleagues across the wider department
Support continuous improvement and adapt to changing business requirements
What We're Looking For
Essential Experience
Previous experience within an outbound sales, telesales, contact centre
Strong telephone-based communication skills
Proven ability to build rapport and influence customers positively
Experience recording and maintaining accurate customer information
Good working knowledge of Microsoft Office and CRM systems
Ability to work to targets, deadlines, and quality standards
Personal Qualities
Professional, empathetic, and customer-focused approach
Excellent verbal and written communication skills
Strong attention to detail
Self-motivated with a positive attitude
Resilient and comfortable working in a fast-paced environment
Flexible team player with strong problem-solving abilities
Working Hours
37.5 hours per week
Monday to Friday working pattern
Rotational weekend requirement of one day per weekend rota
Day off in lieu provided during the following weekDisclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail
Salary description
£29391.00 - £29391.00 per year