Reporting to the Head of IT & Facilities, this is a newly created opportunity designed to strengthen the IT function as the department evolves. Working within a small team, you'll become the go-to person for day-to-day IT support, systems administration and project delivery, taking ownership of operational IT activities while supporting wider technology improvements across the business.
This is an excellent opportunity for someone looking to step into a broader role where they'll gain exposure to infrastructure, business systems, cybersecurity and digital transformation projects.
The Role
As IT Manager, you'll play a key role in supporting the business across all areas of IT, working closely with colleagues across multiple departments and external technology partners.
Responsibilities will include:
Providing 2nd and 3rd line IT support across the business.
Administering Microsoft 365 and Active Directory environments.
Supporting and maintaining core business systems including ERP, CRM and Warehouse Management Systems.
Working alongside external IT providers to resolve technical issues and deliver system improvements.
Supporting IT infrastructure, networking and cybersecurity initiatives.
Assisting with the implementation and roll out of new business systems and technology projects.
Supporting website and web-based applications where required.
Managing user accounts, permissions and hardware deployment.
Identifying opportunities to improve processes and increase efficiency through technology.
Working collaboratively with departments across the business to understand and deliver IT solutions.
Supporting business continuity and disaster recovery processes.
About You
We're looking for someone who enjoys solving problems, building relationships and taking ownership.
You'll already have several years' experience within an IT support, systems or infrastructure role and be looking for an opportunity to broaden your experience within a growing business.
You'll ideally have experience of:
Microsoft 365 administration.
Active Directory.
Windows desktop and server environments.
Networking fundamentals.
Cybersecurity best practice.
ERP systems (such as Sage, Oracle or similar).
CRM platforms (Salesforce experience would be advantageous).
Warehouse Management Systems.
Working alongside third-party IT providers.
Supporting IT projects and system implementations.
Sector experience isn't important—we're open to candidates from a variety of industries.
Personal Attributes
We're looking for someone who is:
Friendly and approachable.
Patient and customer-focused.
Comfortable supporting users of all technical abilities.
Proactive and keen to get involved across the wider business.
Organised with strong problem-solving skills.
Confident managing multiple priorities.
Happy working both independently and collaboratively.
Someone who enjoys taking ownership rather than simply escalating issues.
Above all, you'll be someone who enjoys helping people, whether that's delivering an IT project or resetting a password for the fifth time that week with the same level of professionalism.
Why Join?
Opportunity to join a growing business where IT is recognised as a key function.
Broad, varied role with exposure to infrastructure, systems and projects.
Work closely with an experienced Head of IT & Facilities who is keen to mentor and develop the successful candidate.
Genuine opportunity to shape the role as the IT function continues to evolve.
Collaborative culture with exposure across every area of the business.
INDBSO
Salary description
£32000.00 - £42000.00 per year