The Role
This is an exciting opportunity to sell a truly premium product to discerning customers. Our reconditioned Aga cookers are high-value items that attract buyers who expect expert guidance and outstanding service throughout their journey, from initial enquiry right through to after-sales care.
You will be the face of our business in our showroom and the voice on the end of the phone, so a warm personality, genuine enthusiasm, and a natural ability to build rapport are essential. Full product knowledge will be developed through hands-on training. What matters most is your drive, your people skills, and your commitment to delivering an exceptional customer experience.
Key Responsibilities
* Handle inbound and outbound sales calls, converting enquiries into orders
* Respond promptly to website, email, and all other customer enquiries
* Welcome and assist customers in our showroom, understanding their needs and presenting the right solutions
* Provide outstanding after-sales customer service and support
* Process and complete sales accurately and efficiently
* Proactively follow up on leads to maximise sales and profitability
* Additional ad hoc tasks may be required
What We Are Looking For
* A confident, personable, and enthusiastic approach to sales and customer interaction
* Excellent verbal and written communication skills, both on the telephone and in person
* Strong attention to detail and a thorough, organised approach to your work
* The ability to use your initiative, manage your own workload, and work independently when needed
* Trustworthy, reliable, and committed to representing our brand with professionalism
* Previous experience selling luxury or premium products is an advantage, but not essential.
What We Offer
* A varied and rewarding role selling a genuinely unique luxury product
* A supportive, friendly working environment
* Full on-the-job product training. No prior Aga knowledge required
* The opportunity to become a true expert in a specialist and highly respected niche
* A stable, long-term position within an established and growing business
* Attractive package and bonus scheme
Salary description
£35000.00 - £35000.00 per year