Purpose of the Role
To deliver a professional, efficient, and compliant gas servicing, repair, and installation service across residential properties, ensuring all work is completed in accordance with Gas Safe regulations and current Building Regulations. Providing excellent customer service and maintaining high standards of workmanship are central to the role.
Key Responsibilities
Carry out gas servicing, repairs, and installations efficiently and effectively, ensuring all work complies with current legislation, regulations, and company procedures.
Diagnose faults accurately and complete repairs to a high standard, aiming for a first-time fix wherever possible.
Communicate effectively with customers and colleagues, keeping all relevant parties informed of work progress and any required actions.
Escalate complex technical issues to senior team members where necessary to ensure appropriate resolutions.
Order and manage materials cost-effectively, keeping customers updated on the progress of any parts required.
Maintain up-to-date knowledge of changes in legislation, regulations, and industry best practice relating to gas and heating systems.
Provide technical advice, support, and guidance to colleagues and other trades when required.
Participate in an out-of-hours emergency call-out rota and attend emergency situations as required.
Ensure company vehicles are maintained in a safe, clean, and roadworthy condition, reporting defects promptly.
Support the development of apprentices, trainees, and less experienced engineers.
Attend team meetings, training sessions, and development activities to enhance professional knowledge and skills.
Use mobile and electronic systems to update work records and issue electronic Landlord Gas Safety Certificates.
Undertake any other reasonable duties appropriate to the role and level of responsibility.
Knowledge, Skills & Experience Required
Essential Qualifications
Current ACS Gas Qualifications including:
CCN1
CEN1
HTR1
CKR1
City & Guilds Level 3 Certificate in Domestic Heating.
Full UK Driving Licence.
Desirable Qualifications
Certificate in Unvented Hot Water Storage Systems.
Experience & Knowledge
Strong technical knowledge of domestic gas servicing, repairs, and installations.
Experience working on heating systems, controls, hot water systems, and associated equipment.
Good understanding of relevant Building Regulations and industry standards.
Knowledge of maintenance contracting and residential property maintenance environments.
Ability to diagnose faults and identify cost-effective repair solutions.
Personal Attributes
Self-motivated and enthusiastic with a proactive approach to work.
Able to work under pressure and manage competing priorities effectively.
Strong customer service and communication skills.
Good IT skills and experience using electronic job management systems.
Physically capable of undertaking the demands of the role.
Ability to travel efficiently to customer properties across the operational area.
Evidence of a strong safety record, with no prohibition notices or historic/pending enforcement actions from Gas Safe or the HSE.
Ideal Candidate
An experienced Gas Engineer with current ACS qualifications and a strong background in domestic servicing, repairs, and installations. The successful candidate will be customer-focused, safety-conscious, technically competent, and capable of working independently while maintaining high standards of workmanship and compliance. Experience within social housing, planned maintenance, or responsive repair environments would be advantageous.
Essential Requirements
Current ACS qualifications: CCN1, CEN1, HTR1 and CKR1
City & Guilds Level 3 in Domestic Heating (or equivalent)
Experience in domestic gas servicing, repairs and fault finding
Strong knowledge of heating systems and controls
Full UK Driving Licence
Excellent customer service and communication skills
Ability to work independently and manage workloads effectively
Desirable
Unvented Hot Water Qualification
Social housing or property maintenance experience
Experience using handheld/mobile job management systems
Do you currently hold valid ACS qualifications including CCN1, CEN1, HTR1 and CKR1?
Are your gas qualifications in date?
Do you hold a City & Guilds Level 3 qualification in Domestic Heating?
How many years of domestic gas servicing and repair experience do you have?
Do you have experience with boiler fault finding and diagnostics?
Have you worked within social housing or residential maintenance contracts?
Do you hold a full UK driving licence?
Are you willing to participate in an out-of-hours call-out rota?
Do you hold an Unvented Hot Water qualification?
Have you ever had any prohibition notices or enforcement action from Gas Safe or the HSE?
Salary: Competitive
Location: London W10
Benefits: Company vehicle, training and development opportunities, and excellent employee benefits package
Salary description
£50000.00 - £52000.00 per year