We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. We have successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.
We are seeking a Data Centre Support Engineer to deliver high‑quality infrastructure support within a critical data centre environment. This is a hands-on role supporting IMACD services, fault resolution, installations, decommissions and ongoing maintenance, working closely with client teams to ensure service excellence and SLA compliance.
The role operates on a shift pattern within a 24x7x366 environment and reports to the Data Centre Supervisor.
What you’ll be doing as our Data Centre Support Engineer:
Deliver IMACD services, including installations, moves, upgrades, refreshes, and decommissions of IT infrastructure
Rack, stack, and decommission servers, network hardware, and associated equipment within data centre environments
Install, manage, label, trace, and recover structured cabling (copper and fibre) in line with client standards
Provide first-line hardware and infrastructure support, including component swaps, diagnostics, and assisted fault resolution
Support incident and change management processes by following approved procedures and escalation paths
Maintain accurate documentation, asset records, work orders, and ticket updates within client and ONNEC systems
Carry out technology space inspections and ensure housekeeping and safety standards are maintained
Escort and supervise third-party vendors and client teams working within secure technology areas
Ensure full compliance with health & safety, quality, and client-specific operational requirements
Participate in shift handovers, 24x7 rota coverage, and out-of-hours or weekend activities as requiredWhat we’re looking for in our Data Centre Support Engineer:
Essential
Experience working in a data centre environment (IMACD / hardware deployment)
Knowledge of structured cabling (copper and fibre) and data centre standards
Experience with ticketing and asset management systems
Strong attention to detail with the ability to follow processes and procedures
Ability to work independently and as part of a team in a fast‑paced environment
Flexible approach to shift work, including nights and weekends
Competent in MS Office (Outlook, Word, Excel)Desirable
CompTIA A+, Network+ or similar IT certifications
Experience within a banking or enterprise IT environment
Previous data centre or structured cabling certifications (e.g. BICSI)
Salary description
£34000.00 - £42000.00 per year