Jobs in Hackney Marsh

Reception and Administration Coordinator
Location: Stepney Green, London, E1 4DT
Working Hours: Monday to Friday, 10:00am–6:00pm, Saturday 11:00am–5:00pm
Days Off: 1 weekday off in lieu of working Saturday
Salary: £23,500–£26,000 per annum, depending on skills, knowledge and experience
Working Arrangement: Fully office-based
Can you start at short notice, or immediately?
This is a dual aspect role, covering both reception and administration duties.
You will play a central role in ensuring the smooth operation of their office administration tasks, from general admin, general reception duties and H&S duties. You need to have reception or administration experienced, or both and be reliable and with good written and verbal customer service skills.
Want more details about what you will be doing? Great - read on!
Reception Coordinator (incl. Health & Safety)
* Meet and greeting visitors, ensure the visitor log is completed and advising departments on their visitor's arrival, as well as sending customer feedback emails.
* Receiving, signing and informing or distributing to relevant departments via Teams.
* Answer and direct calls via various platforms and assist tenants with queries, booking appointments or directing them in as to speak to the relevant persons.
* Assisting clients by explaining various lettings processes, collecting and informing them of what documentation is needed, taking any pending payments, distributing keys and feeding information back to the rest of the admin department.
* Health & Safety: testing fire alarm on a weekly basis, monitor entrance, deliveries, visitors, door card issuance, genera office H&S signs, any other general H&S duties needed.
* Office and kitchen stock check and orders, buying the daily fruit and milk whilst maintaining the reception, kitchen as well as front office area.
* Managing the coffee machine cleans, and stock order on a daily and weekly basis.
* Supporting with ideas and improvements for the front of house area.
* Be able to stay longer hours during the busy seasons if required.
Admin Coordinator – Administration
* Assisting tenants with final account balance checks and end of tenancy payments outstanding.
* Send out various documents to landlords and tenants information requirements.
* Ensure that all end of tenancy calls and emails have been actioned to current tenants informing them of the relevant instructions & key return processes in line with GDPR before responding.
* Complete relevant checks and documentation ensuring relevant teams are made aware, update all required systems to ensure other departments have updated information.
* Notifying current tenants of new tenants due to move in and when, sending welcome email to new tenants.
* Assisting in helping with key sorting of tags, labels and any other admin jobs assigned.
Is your skill set?
* Excellent telephone manor and face to face customer service aptitude is a must.
* Great computer skill and knowledge of systems such as Word, Excel, Teams, Microsoft.
* Excellent communicator in both verbal and written English.
* 2 years established previous experience in reception and administration duties.
* Have a strong and confident nature, able to multitask and prioritise in a busy fast paced environment.
* Have great time management and organisational skills
What we offer you!
* Open plan, vibrant office with music and fresh fruit daily.
* Various staff discounts: GP, counselling, wellness access*
* Additional annual leave and SSP top-up pay, accrued with length of service*
* Your birthday day off and a wellness day off each year*
* Office closure between Christmas and New Year
Summer and winter staff parties
*non-contractual and discretionary
Interested?
If you're organised, customer-focused and enjoy being at the heart of a busy office environment, we'd love to hear from you.
Apply now to take the next step in your career as our Reception and Administration Coordinator.
You will get 1 day off during the week to compensate working on Saturday