The job holder is responsible for
The administration of SAP Users – creation, maintenance, and archiving using GRC10 system
- Grant access for new starters – correct roles and environments, minimizing audit conflicts
- Provision of information re conflicts to IT & Systems Manager & SOD Manager, and proposals for alternative roles to minimize conflicts
- Arranging temporary access for short term cover
- Archiving leavers to prevent charges for unnecessary licenses
Animation and support of the TEMUK Key User Network
- Supporting/training KU’s to fulfill their role of supporting local colleagues
- Ensuring KU’s raise support tickets for minor evolutions, corrections, and advice
- Promoting best practice between Key Users and Business units
Support the integrity of master data
- Customers, Vendors, Materials
- Plants, depots and shipping points
- Area Business Manager & Lubes Customer Service (Rep number) creation/amendment
- MWST (VAT) entries – in conjunction with Finance department
- Doc online – dematerialized invoices
First contact for SAP KU queries
- Support/guide the business with SAP general issues
- Creation of SAP tickets for unknown issues
- Monitoring progress and solutions, liaising with the SAP Support Team in Paris & India
- Support to the SAP KU with testing
- Closing tickets when solution accepted by the business
Creation of SAP evolution tickets (chargeable work) – including changes required by the parent company, or local businesses
- Liaison with the business to understand – and agree – the need for evolutions
- Working with the business to plan for necessary SAP changes
- Testing
- Reporting on progress
- Review of costs of tickets – cost vs benefit, applicability to other parts of the business
- Review costs against annual budget – reports issued monthly to IT & System Manager
Monthly housekeeping reports, safety nets
- Run monthly reports to ensure all sales are invoiced, unnecessary orders are closed
- Ensure non-standard & new flows (imports, exports etc) are correctly modelled and set up in SAP
- Ensure all invoices are sent electronically, not as paper documents (which incur a cost)
Maintain a document repository for all SAP activities and tasks
- Source, review, store and make available all existing documents
- Create new documents for areas not covered, or missing
Qualification/Experience Required
- A sound knowledge and understanding of all aspects of different SAP modules and associated systems is required
- The ability to understand both business and technical issues is essential
- A ‘service orientated’ approach is essential to ensure the appropriate delivery of support to the business
- Project management (particularly implementation) within the existing SAP structure is desirable
- Good understanding of the MS business/industry practice
- Excellent training/coaching skills
- Fluent English language, French language would be beneficial