Exciting opportunity for an experienced Claims Handler to join an experienced, high quality Claims Management team and business.
GHG is a UK loss adjusting company with its Head Office in Southampton, Hampshire and offices in Halifax, Yorkshire and Northern Ireland. We provide high quality solutions to claim situations. Trading for over 25 years and now private equity backed, we have earned a reputation for quality domestic and commercial loss adjusting with specialisms in subsidence, property, liability and high net worth claims.
The company takes pride in the quality, experience and passion of its staff. This is reflected in the reputation we have earned, with a claims management product that has been developed and refined and has been consistently rated as "Excellent" in external client audits.
Within your role, you will be fully trained to settle various insurance claims within your delegated authority, whilst delivering a positive outcome to customers and clients through effective handling and communication of their claims.
What will you be responsible for:
We are seeking an experienced Commercial & Property Claims Handler to join our dedicated team supporting a key client across multiple bespoke insurance schemes. This is a pivotal role responsible for managing a varied caseload, including both commercial claims and residential property claims.
Key Responsibilities:
Claims Handling
- Manage an allocated caseload of commercial and residential property claims from first notification through to settlement.
- Handle high‑value and complex losses, ensuring accurate assessment, liability evaluation, and timely progression.
- Investigate claims thoroughly, gathering and reviewing evidence, reports, and supporting documentation.
- Negotiate settlements and manage external suppliers such as loss adjusters, contractors, surveyors, and legal representatives.
Client & Stakeholder Management
- Act as a key point of contact for a major client across multiple schemes, ensuring a professional and tailored service.
- Build and maintain strong working relationships with brokers, policyholders, suppliers, and internal teams.
- Provide regular updates to clients and internal stakeholders regarding claim statuses and emerging issues.
Compliance & Quality
- Ensure all claims are handled in accordance with regulatory requirements, internal policies, and client service level agreements.
- Maintain accurate file records and ensure all systems are updated promptly.
- Identify potential fraud and escalate appropriately.
- Identify trends, risks, and opportunities for process improvements.
- Contribute to the team with best‑practice claims handling guidance.
- Contribute to continuous improvement of processes, documentation, and service delivery standards.
What we need from you:
- Cert CII and / or Cert CILA
- Minimum 2 Year Claims handling proven experience in handling commercial property and residential property claims, including high‑value or complex cases.
- Strong technical understanding of policy coverage claims processes, and loss assessment.
- Excellent communication, negotiation, and customer service skills.
- Ability to manage competing priorities and work effectively under pressure.
- Strong organisational skills with high attention to detail.
- Proficiency with claims management systems and Microsoft Office applications.
What we offer you in return:
- Hybrid working
- 25 Days holiday plus bank holidays, rising to 27 at 3 years service and 30 days at 5 years service.
- Birthday Holiday
- Discretionary bonus
- Death in Service – Upon commencement with GHG 4 x salary
- Employer 5% / Employee 5% Pension scheme
- Private Health care
- Access to GP 24/7
- Cycle to work scheme
- Enhanced pay for sick, maternity, paternity and adoption leave
- Long service recognition
- Dress for your diary