The Transport Operator acts as a key point of contact between the customer, drivers, driver mates, and internal management teams, ensuring smooth communication and the successful delivery of transport services.
Key Responsibilities
Resource Planning & Allocation
Plan and allocate drivers and driver mates to daily transport activities.
Monitor staffing levels and proactively manage resource shortages, absences, holidays, and unexpected changes.
Ensure all routes and workloads are adequately resourced to meet customer requirements.
Coordinate agency labour when required and ensure appropriate induction processes are followed.
Customer Support & Relationship Management
Act as the primary operational contact for the customer on-site.
Respond promptly to customer requests, queries, and operational issues.
Build and maintain positive working relationships with customer representatives.
Provide regular operational updates and communicate any service risks or delays.
Operational Control
Monitor daily transport activities to ensure services are delivered safely and efficiently.
Manage real-time operational issues including vehicle breakdowns, delays, traffic disruptions, and resource challenges.
Ensure all transport activities are completed in accordance with company procedures and customer service level agreements.
Support the achievement of operational KPIs and customer performance targets.
Driver & Driver Mate Management
Provide day-to-day support and guidance to drivers and driver mates.
Conduct driver briefings and communicate operational updates.
Monitor attendance, punctuality, and performance.
Escalate performance, conduct, or compliance concerns as required.
Compliance & Safety
Ensure compliance with all transport legislation, company policies, and customer site procedures.
Monitor driver hours, Working Time Directive requirements, and tachograph compliance where applicable.
Promote a strong safety culture and support accident and incident investigations.
Ensure all transport documentation is completed accurately and maintained appropriately.
Administration & Reporting
Maintain accurate transport records and operational data.
Produce reports relating to resource utilisation, service performance, and operational activities.
Update transport management systems and customer reporting tools as required.
Support payroll and invoicing processes through accurate data recording.
Skills & Experience
Essential
* Strong organisational and planning skills.
* Excellent communication and customer service abilities.
* Ability to work effectively under pressure and manage changing priorities.
* Good IT skills, including Microsoft Office applications.
* Strong attention to detail and problem-solving capability.
Desirable
Knowledge of transport legislation, driver hours, and Working Time Directive regulations.
Experience working within a customer-facing operational environment.
Previous experience within a transport, logistics, or fleet operations environment.
Personal Attributes
Professional and customer-focused approach.
Strong interpersonal and relationship-building skills.
Ability to make decisions and work independently.
Flexible and adaptable to changing operational requirements.
Team player with a proactive attitude.
Shift and pay
22:00-06:00
Monday to Friday
Annual leave covered
£13.50 P/H
Reporting To
Regional Account Manager
Salary description
£13.50 - £13.50 per hour