Are you an experienced customer service professional with a background in housing and complaint management? We are currently seeking a dedicated Customer Resolution Specialist to join our client’s team on a 2-week contract basis in Accrington. This is a fantastic chance to showcase your skills in resolving customer complaints effectively while working with a supportive team and gaining valuable experience in the housing sector.
About the Customer Resolution Specialist Role
As a Customer Resolution Specialist, you will handle all stages of customer complaints, ensuring they are managed efficiently and professionally. You will work closely with internal departments and external stakeholders to deliver outstanding service and positive outcomes for residents. This role features an initial full-time office-based training period, followed by a hybrid work setup, offering flexibility and work-life balance.
Key Responsibilities of the Customer Resolution Specialist
Manage and investigate Stage 1 and Stage 2 complaints from receipt to resolution
Deliver high standards of customer service in all interactions
Liaise with internal and external stakeholders to resolve complaints swiftly
Maintain accurate records with clear, professional written responses
Handle complaints within agreed timescales, adhering to policies and procedures
Identify recurring issues and contribute to service improvement initiatives
Provide empathetic, professional, and consistent support throughout the complaint processCandidate Requirements
Housing sector experience is essential, particularly with complaints handling
Proven experience managing Stage 1 and Stage 2 complaints within a housing provider environment
Excellent communication and customer service skills
Strong written communication and attention to detail
Ability to prioritize effectively and manage a busy workload
IT proficient, with experience using case management systemsWhat We Offer
2-week contractual role with an immediate start
Pay rate of £18.65 per hour (Umbrella Ltd)
Full-time hours – 35 hours per week, Monday to Friday
No weekend work required
Hybrid working options post-training
£250 Training Allowance and various bonus schemes
Dedicated Specialist Consultant support
Access to daily payroll runs, free candidate registration, and free compliance checks
Opportunities to work with thousands of clients nationwide and make a real difference to customer experienceIf you meet the criteria and are ready to take on this rewarding Customer Resolution Specialist role, we want to hear from you!
How to Apply
Please contact Adam Benouaich at Service Care Solutions by email at (url removed) or call (phone number removed) to discuss this opportunity further. Don’t miss your chance to join a dynamic team on this exciting 2-week contract
Salary description
£18.70 - £18.70 per hour