Armstrong Knight is recruiting a Compliance Officer for a growing financial services business operating within the secured lending market.
Working closely with the Head of Compliance, you will take on a varied role spanning compliance monitoring, regulatory guidance, complaints and risk management. You will help strengthen controls, support colleagues and ensure fair outcomes for customers.
This opportunity would suit a financial services compliance professional who enjoys investigating issues, providing practical advice and working collaboratively across a business. Experience in mortgages or secured lending would be particularly valuable.
The role
Your responsibilities will include:
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Investigating customer complaints and preparing clear, comprehensive responses.
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Liaising with the Financial Ombudsman Service on referred complaints.
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Providing regulatory advice and guidance to frontline colleagues.
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Conducting thematic reviews, customer file audits and call reviews.
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Supporting reviews of policies, procedures and internal controls.
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Preparing compliance monitoring reports and maintaining conduct and compliance management information.
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Helping identify and investigate potential fraud, money laundering and suspicious activity.
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Supporting regulatory reporting, colleague training and incident and breach management.
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Contributing to the development of the Risk Management Framework and maintenance of the Risk Register.
What we are looking for
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Compliance experience within financial services.
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A sound understanding of the FCA regulatory framework.
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Strong complaint-handling, investigative and problem-solving skills.
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Excellent communication skills and the ability to build relationships at all levels.
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Strong organisation, attention to detail and a proactive approach.
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Confidence working independently and as part of a team.
Mortgage or secured lending experience is preferred. Exposure to first or second-charge mortgages would be advantageous.
What’s on offer
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Salary of up to £50,000 per annum.
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Hybrid working.
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Annual discretionary bonus, subject to performance.
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25 days’ holiday, increasing with length of service.
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Life assurance of four times salary.
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Pension scheme.
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Season ticket loan.
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Option to join the Bupa private medical insurance scheme after successful completion of probation.
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A varied position with direct exposure to the Head of Compliance
Salary description
£45000.00 - £50000.00 per year