This is an excellent opportunity for a motivated housing professional with strong homelessness legislation knowledge and proven leadership experience to lead a frontline team delivering high-quality housing advice, homelessness prevention and relief services.
The Role: Houing Options Team Leader
As Housing Options Team Leader, you will provide visible and supportive leadership to a busy Housing Options team, ensuring statutory homelessness duties are delivered effectively and customers receive an excellent standard of service.
You will oversee complex homelessness cases, support staff development, monitor performance and ensure compliance with relevant housing legislation including the Housing Act 1996 and Homelessness Reduction Act 2017.
The successful candidate will play a key role in driving service improvement, supporting prevention-focused outcomes and helping reduce the use of temporary accommodation.
Key Responsibilities of a Housing Options Team Leader:
Lead, motivate and support a team of Housing Options Officers and Advisors
Oversee homelessness assessments, duty decisions and case management
Support staff with complex homelessness and safeguarding cases
Ensure statutory duties are met in line with legislation and guidance
Monitor team performance, KPIs and service standards
Conduct case audits and support continuous service improvement
Work collaboratively with internal departments and external agencies
Support customers facing homelessness, domestic abuse, rough sleeping and other vulnerabilities
Handle complaints, escalations and homelessness reviews where required
Contribute to reporting, service planning and operational improvementsAbout You To be considered for this role, you will need:
Significant experience within Housing Options or Homelessness Services
Strong knowledge of:
Homelessness Reduction Act 2017
Part VII Housing Act 1996
Localism Act 2011
Relevant homelessness case law
Experience managing or supervising staff in a frontline housing environment
Strong understanding of prevention and relief duties
Experience handling complex homelessness cases and decision-making
Excellent communication, leadership and organisational skills
Ability to manage competing priorities in a fast-paced environment
Experience working with vulnerable households and safeguarding concernsDesirable
CIH qualification or working towards one
Knowledge of allocations legislation (Part VI Housing Act)
Experience using homelessness case management systemsContract Details
Temporary contract with strong potential for extension
Full-time hours
Hybrid working available
Immediate or short-notice applicants preferredIf this Housing Options Team Leader role is of interest, please apply or contact (url removed)
Salary description
£34.00 - £40.00 per hour