Jobs in Gillingham

Our client is currently recruiting for a Business Process Analyst to join their team to work on AI enablement projects within the business operation teams. The Business Process Analyst will work closely with Operational teams to identify where AI can be implemented to help improve processes and efficiencies. The Business Process Analyst will gather requirements and map out existing processes and build uses cases.

This is a hybrid role (2 days onsite/ 3 days remote).

Key Responsibilities for the Business Process Analyst

Translate operational pain points into clearly scoped AI use cases with defined outcomes
Produce high-quality artefacts including process narratives and functional and non-functional requirements
Ensure solutions are designed for scalability, maintainability and clear ownership once live
Prepare governance packs and support proportionate assurance for AI change
Maintain traceability of use cases, benefits and risks through the AI register
Define and track measurable benefits ensuring automation delivers real and sustained value

Key Experience for the Business Process Analyst

A background in as either a Business Analyst / Process Analyst on similar
Worked closely with Business operations teams such as customer service, payment teams or financial crime
Has worked on AI enablement and process improvement projects
Experience with AI-enabled initiatives and use case definition
Excellent stakeholder management skills and ability to communicate complex topics clearlyPlease apply as directed