Location: Blythswood Holm, Glasgow
Contract Type: FTC with a view to a permanent role
Start Date: November 2026
Pay Rate: £16.00 per hour
Contract Length: 12 Months
Full Time: Monday - Sunday 08:00 - 20:00 (Must be fully flexible)
About the Role:
Our client is seeking a dedicated and enthusiastic Business Banking Advisor to join their Business Direct telephony team. This role is perfect for individuals who have a passion for delivering exceptional customer service and assisting customers with their business banking needs. If you thrive in a dynamic environment and enjoy helping small businesses succeed, this opportunity could be the perfect fit!
Key Responsibilities:
Serve as the first point of contact for both prospective and existing customers, ensuring a friendly and professional interaction.
Take ownership of customer queries, providing timely resolutions and a best-in-class experience.
Engage in meaningful conversations to understand customer needs and recommend suitable products and services.
Support the team in achieving business objectives, particularly in promoting digital services and solutions.
Maintain high standards of data quality and accuracy, adhering to all policies, procedures, and FCA banking regulations.
What's Expected from You:
Proven experience in customer service with a commitment to going the extra mile for customers.
Strong organisational skills and attention to detail, capable of managing administrative tasks efficiently.
Proficient in Microsoft Office applications, including Outlook and Teams.
Excellent verbal and written communication skills, essential for effective customer interaction.
Ability to work collaboratively in a team environment to ensure an outstanding customer experience.
Understanding and adherence to policies and procedures to safeguard both the society and customers.
Our Client's Customer-First Behaviours:
Our client emphasises a customer-centric approach, and they value the following behaviours:
Feel What Customers Feel: Empathetically understand customer feedback and needs.
Say It Straight: Communicate honestly and directly, sharing diverse perspectives for the best outcomes.
Push for Better: Challenge the status quo and take responsibility for continuous improvement.
Get It Done: Prioritise impactful actions and deliver exceptional customer outcomes.
Candidates are encouraged to demonstrate how these behaviours resonate with their experiences in their applications.
Training and Support:
Full training will be provided for three weeks, Monday to Friday, 09:00-17:00, to set you up for success in this role.
The role operates on a rotational shift basis between 08:00 and 20:00, ensuring flexibility in scheduling.
Additional Benefits:
Enjoy a hybrid working model, with at least two days per week in the Glasgow office, fostering collaboration and connectivity.
Be part of a supportive workplace that rewards and recognises contributions, with a competitive benefits package.
If you are an enthusiastic individual ready to make a real impact in the business banking sector, consider applying for this exciting opportunity with our client today!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Salary description
£16.00 - £16.00 per hour