Solihull
Full Time
Permanent
£65,038
We’re seeking an experienced Neighbourhood Service Manager to lead a large-scale housing management service, overseeing neighbourhood operations across approximately 16,000 properties and driving service excellence, tenancy management, and neighbourhood standards within a fast-paced housing environment.
THE ROLE
The Neighbourhood Service Manager will provide strategic and operational leadership across a large housing management function, ensuring high-quality tenancy and neighbourhood management services are delivered to residents while maintaining compliance, performance standards, and customer satisfaction.
• Lead and manage a high-performing neighbourhood management service covering approximately 16,000 properties.
• Provide direct leadership to Neighbourhood Team Leaders, Neighbourhood Officers, Safer Neighbourhood Officers, and Neighbourhood Assistants.
• Oversee anti-social behaviour (ASB) case management, ensuring timely and effective resolutions.
• Drive service improvements and performance management initiatives across multiple operational teams.
• Ensure neighbourhood inspections and estate management activities are delivered to a high standard.
• Monitor compliance, operational performance, and service delivery targets across the housing management function.
• Work closely with senior leadership to stabilise services, implement best practice, and improve resident outcomes.
THE CANDIDATE
The successful candidate will have substantial experience in a senior housing management role, with a proven track record of leading large operational teams and delivering high-quality neighbourhood services.
• Extensive experience within housing management and neighbourhood services.
• Demonstrable experience managing and developing large operational teams.
• Strong expertise in anti-social behaviour (ASB) casework and neighbourhood management.
• Proven ability to improve service performance and drive operational excellence.
• Experience managing complex housing management services within a fast-paced environment.
• Ability to work collaboratively with senior stakeholders and lead service improvement initiatives.
THE CONTRACT
Working Hours: 37 hours per week, full time
Length of Contract: Permanent
Rate: £65,038 per year, plus benefits
Location Requirements: Candidates must live within commutable distance of Coventry and be able to attend the office up to 2–3 days per week.
Additional Support: The successful candidate will receive ongoing support and training from the Head of Neighbourhood Services to ensure a smooth transition into the role.
HOW TO APPLY
To apply for this role, please email a copy of your CV to (url removed) or call on (phone number removed) to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate
Salary description
£65038.00 - £65038.00 per year