Jobs in Eaton Bray

Job Title: Commercial Account Handler
Location: Watford, Hertfordshire
Salary: Circa £40,000 - £55,000
Reports To: Commercial Manager / Account Director
Job Purpose
We are looking for an experienced Commercial Account Handler / Supervisor to manage a portfolio of commercial insurance clients while providing day-to-day support and oversight to a team of Account Handlers. This role suits a senior handler ready to step into a supervisory position, or an existing supervisor looking to remain hands-on with clients.
Key Responsibilities
Client & Account Handling
* Manage a portfolio of commercial insurance clients, delivering a high standard of service
* Handle renewals, new business, mid-term adjustments, and policy documentation
* Act as a key point of contact for clients, insurers, and internal stakeholders
* Negotiate terms with insurers to secure competitive and appropriate cover
* Support Account Executives and Account Directors with client servicing
Supervisory & Team Support
* Provide guidance and support to Account Handlers, acting as a point of escalation
* Assist with workload management and prioritisation within the team
* Support onboarding and development of junior team members
* Ensure team adherence to FCA compliance, procedures, and service standards
Compliance & Administration
* Ensure all documentation and processes meet FCA and internal compliance standards
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* Maintain accurate client records and management information
Experience & Skills Required
Essential
* 4+ years’ experience in a Commercial Account Handler role
* Strong technical knowledge of commercial insurance products
* Proven ability to manage a client portfolio independently
* Excellent communication, organisation, and problem-solving skills
Desirable (Not Essential)
* Previous supervisory, mentoring, or team-lead experience
* Client-facing experience, including meetings and reviews
* Experience supporting Account Executives or managing larger or more complex accounts
Personal Attributes
* Confident, professional, and client-focused
* Supportive leadership style with a hands-on approach
* Strong attention to detail and high standards
* Proactive and solutions-oriented mindset
What We Offer
* Competitive salary depending on experience
* Clear progression opportunities
* Supportive and collaborative working environment
If you have the relevant experience or know someone that does, please contact Glenn Youens on (phone number removed) or email (url removed)