Our client is a well-established and highly respected removals and storage company seeking an organised, customer-focused Move Coordinator / Manager to join their office team.
This is a varied and rewarding role combining customer service, sales, administration and move coordination. You'll guide customers through their entire moving journey — from first enquiry through to successful completion — playing a key part in the smooth running of a busy, friendly office.
Key Responsibilities
* Preparing accurate quotations from survey reports and customer information
* Conducting video surveys and carrying out customer site visits where required
* Following up quotations and converting enquiries into confirmed bookings
* Handling enquiries via telephone, email and website
* Booking removals and storage services, issuing confirmations, processing payments and raising invoices
* Maintaining accurate customer records and documentation
* Carrying out pre-move and post-move customer calls
* Coordinating delivery schedules for contract customers
* Managing weekly and monthly invoicing processes
* Liaising with customs agents and customers to coordinate European and international moves
* Supporting the smooth day-to-day operation of the office
About You
* Excellent customer service and communication skills
* Strong organisational and administrative abilities with great attention to detail
* Confident speaking with customers by phone, video call and in person
* Good IT skills, including Microsoft Office
* Able to manage multiple tasks and priorities in a fast-paced environment
* A professional, positive and proactive approach
Desirable (Not Essential)
* Experience in sales, customer service or account management
* Background in removals, transport or logistics
* Experience preparing quotations and managing customer bookings
* Knowledge of international shipping or customs processes
What's on Offer
* Salary of £30,000 – £35,000 per annum
* Company pension
* On-site parking
* Full training and ongoing support
* A varied role with genuine responsibility and autonomy
* Real opportunity to develop within a growing business
* Friendly and supportive team environment
If you enjoy working with people, take pride in delivering excellent service and thrive in a fast-paced environment, we'd love to hear from you. Apply today with your CV — all applications handled in strict confidence
Salary description
£30000.00 - £35000.00 per year