Location: Remote / Chesterfield
Salary: £27,976 (Pro-Rata)
Hours: Monday - Friday 11am -3pm (20 hours per week)
Unfortunately, this role is not eligible for sponsorship
Established in 2003, Utilita is the UK's first - and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.
We have a fantastic opportunity for you to join our Sales Validation Team. Where you will support our national field sales agents, ensuring all sales are fully compliant.
What does this role involve?
Following the successful onboarding of a new customer by one of our Field Sales Representatives, you will be responsible for contacting the customer to conduct a quality assurance and compliance check. During this call, you will verify that all relevant information has been accurately captured, ensure the customer fully understands the products and services they have signed up for, and confirm that all required processes and documentation have been completed correctly.
You will carefully record the outcomes of each customer interaction on our internal systems, maintaining accurate and detailed records to support compliance and service standards. In addition, you will identify any areas for improvement and provide regular feedback to Team Leaders and Line Managers, helping to support the ongoing coaching, development, and performance improvement of our Sales Representatives.
Your role will play a key part in maintaining high levels of customer satisfaction, ensuring regulatory compliance, and driving continuous improvement across the sales team.
Who are we looking for?
You will have excellent verbal and written communication skills, enabling you to engage professionally and confidently with customers, colleagues, and stakeholders at all levels. You will be an active listener with the ability to gather accurate information and clearly explain processes while delivering a positive customer experience.
You will be highly organised, with the ability to manage multiple tasks simultaneously in a fast-paced environment. Working under pressure, you will be able to prioritise your workload effectively, meet deadlines, and maintain a high level of accuracy and attention to detail. You will also demonstrate strong problem-solving skills, adapting to changing priorities and handling challenging situations with professionalism and confidence.
In addition, you will be comfortable working independently while also collaborating as part of a wider team, ensuring all tasks are completed efficiently and in line with company standards, quality requirements, and compliance procedures.
Our employees, just like our customers come from all walks of life, and we're fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
The Important Things!
Join a company that truly invests in you. Enjoy a structured bonus scheme, clear career and development opportunities. Recharge with 25 days' leave, plus bank holidays, access to private healthcare, mental wellbeing support, and 24/7 GP and counselling services. Win tickets to top events through the Utilita Arenas, enjoy exclusive discounts, and give back with a paid volunteering day. Plus, benefit from a generous pension contribution. We're more than a workplace; we're a place to thrive.
About us
Founded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that's good for the pocket and planet.
Since then, we've made it our mission to put fairness first - supporting those who need it most and treating everyone equally by listening to what our customers and staff need. Plus, as the first supplier to kick start Britain's smart meter revolution, our belief in smart technology means that we're always evolving and looking for ways to improve our services through innovation.
Utilita are also striving for sustainability, having committed to an ambitious target to become a Net Zero business by 2030, we'll continue to drive transformational changes while educating everyone that we can all have a big impact by making small changes.
Our core values are powerful, yet simple: Fairness, Smart and Sustainability!
Our employees, just like our customers come from all walks of life, and we're fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
The Luxion Group comprises of the following companies - Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd
Salary description
£27976.00 - £27976.00 per year