Are you an experienced Bike Mechanic looking for a different kind of opportunity?
This is a great opportunity to take your technical cycling knowledge beyond the workshop and move into a customer-focused role with a local sports retailer.
We are looking for a Bike Mechanic to use their technical knowledge to support customers and stores, helping with bicycle repairs, troubleshooting and aftersales queries.
You'll use your knowledge of bikes and components to find practical solutions, support stores and customers, and help promote repair rather than replacement.
What's in it for you:
Salary up to £28,000 plus performance bonus
Hybrid working, with 2 to 3 days per week in the Northampton office
Career development and ongoing training
Staff discounts and wider retail benefits
Opportunity to develop your career outside of a traditional workshop environment
Collaborative and supportive team environment
What you'll be doing:
Providing technical support to customers and stores via phone and email
Using your bicycle repair knowledge to troubleshoot technical issues
Advising on repairs, servicing and appropriate solutions
Supporting stores with aftersales and technical queries
Helping identify cost-effective repair solutions for customers
Promoting repair and sustainable solutions where appropriate
Building strong relationships with stores and internal teams
Continuously developing your technical knowledge across bikes, components and cycling equipment
What we're looking for:
Previous experience as a Bike Mechanic, Bicycle Technician or Cycle Technician
A genuine passion for cycling and strong knowledge of bicycles and components
Good understanding of bicycle repairs, servicing and troubleshooting
Strong written and verbal communication skills
Strong communication skills and the ability to explain technical information clearly
Confident using email, IT systems and digital platforms
A proactive, solution-focused approach
Ability to work independently and manage your own workload
You don't need to have years of experience in customer service or technical support. If you're a Bike Mechanic who enjoys solving problems, helping people and sharing your technical knowledge, this could be an excellent next step.
This could suit someone looking to move away from a traditional workshop role while staying closely connected to the cycling industry.
Ready for your next move? Apply today.
Zachary Daniels is a Niche, National & International Recruitment Consultancy.
Keywords: Bike Mechanic, Bicycle Technician, Cycle Technician, Bike Technician, Bicycle Repair, Bike Repair, Technical Support, Customer Service, Aftersales, Cycling, Cycling Industry, Service Advisor
BH35956
Salary description
£25000.00 - £29000.00 per year