<b>Customer service, Callcenter, Support</b> Croydon

Location: Midlands and South of England
Working arrangement: Hybrid – depot-based and field support
Reporting into: Redditch Head Office

WHO ARE MCHALE KOMATSU?

McHale Komatsu is one of the UK’s leading construction equipment distributors. We supply innovative machinery and technology, including Intelligent Machine Control (iMC), Smart Construction solutions and Hybrid Excavators, helping customers improve efficiency, productivity and environmental performance.

Our people are at the heart of our business. We offer talented and ambitious individuals the opportunity to build long-term careers within a respected and growing organisation known for quality, innovation and excellent customer support.

We’re looking for a Special Applications & Field Support Engineer to install, commission, maintain and support our expanding portfolio of construction technology.

THE ROLE

Working closely with the Technology Operations Supervisor, you’ll install and support Komatsu factory technology and third-party systems across the Komatsu construction equipment range.

Your primary responsibility will be depot-based installation work, alongside field technical support, commissioning assistance and customer training throughout the UK.

The role requires strong electrical, hydraulic and mechanical engineering skills, excellent diagnostic ability and a customer-focused approach.

KEY RESPONSIBILITIES

Install and commission technology systems on new and used Komatsu machinery.

Complete electrical, hydraulic and mechanical installations.

Configure, calibrate and test machine-control systems, sensors and hardware.

Install tiltrotators, quick couplers, safety systems and operator-assistance technology.

Inspect and test machines before customer handover.

Produce accurate installation documentation and service reports.

Ensure work meets manufacturer specifications and McHale Komatsu quality standards.

Diagnose faults remotely and on site.

Complete repairs, upgrades, software updates and recalibrations.

Support machine commissioning, customer handovers and operator familiarisation.

Assist Field Service Engineers with specialist diagnostics.

Support the servicing and repair of Komatsu equipment when specialist installation work is not required.

Travel nationally to support customers and our depot network.

OUR TECHNOLOGY PORTFOLIO

You’ll work with technology including:

Komatsu Intelligent Machine Control excavators and dozers

Leica, Trimble and Topcon machine-control systems

Engcon, Steelwrist and Rototilt tiltrotators

X-Watch and Safety Shield systems

OilQuick and Lehnhoff products

ABOUT YOU

You’ll ideally have:

Experience working with construction plant, heavy equipment, agricultural machinery or similar.

Strong electrical, hydraulic and mechanical diagnostic skills.

The ability to read wiring diagrams and hydraulic schematics.

Excellent fault-finding and problem-solving skills.

Good IT skills and confidence using diagnostic software.

Strong communication and customer-service skills.

A full UK driving licence.

Flexibility to travel throughout the UK, including occasional overnight stays.

Experience with Komatsu iMC, machine-control systems, tiltrotators, construction safety technology, CAN Bus systems or electronic diagnostics would be advantageous. Manufacturer training or recognised technical qualifications would also be beneficial.

You’ll be self-motivated, organised and adaptable, with excellent attention to detail and a genuine interest in engineering and emerging technology.

WHAT WE OFFER

Competitive salary

Fully equipped company vehicle

Company pension scheme

Annual holiday entitlement plus bank holidays

Company laptop, mobile phone and specialist diagnostic equipment

Company workwear and PPE

Ongoing manufacturer training and accreditation

Access to the latest construction technology and specialist equipment

Employee assistance programme and wellbeing support

Excellent career development opportunities within our expanding Construction Technology Division

If you’re passionate about engineering, heavy equipment and emerging construction technology, we’d love to hear from you.

Apply today to join the McHale Komatsu team