Jobs in Croughton

Job Title: Sales Manager – Contact Centre
Location: Banbury (Office Based)
Salary: Competitive (DOE) + Bonus
Job Type: Full Time, Permanent

About the Role

We’re looking for a driven and results-focused Sales Manager to lead contact centre sales teams across a range of B2B and B2C campaigns.

This is a hands-on role, managing performance through Team Leaders and Advisors, ensuring targets are achieved while maintaining a strong focus on customer experience.

You’ll play a key role in driving sales performance, improving conversion rates, and supporting the growth of a fast-paced, multi-client environment.

Key Responsibilities

*

Lead and manage contact centre sales teams through Team Leaders

*

Drive performance across KPIs including revenue, conversion and activity

*

Support and coach Advisors to maximise sales performance

*

Monitor and improve pipeline, productivity and conversion rates

*

Work closely with clients, providing updates and performance insights

*

Analyse MI and performance data to identify trends and improvements

*

Ensure quality, compliance and customer standards are maintained

*

Support recruitment, onboarding and training of new sales staff

*

Contribute to campaign optimisation and continuous improvement

Requirements

*

Minimum 6 months’ experience in a Sales Manager or similar leadership role

*

Experience within a contact centre or high-volume sales environment

*

Strong understanding of sales KPIs and performance management

*

Commercially aware with a target-driven mindset

*

Confident working with data, reporting and performance metrics

*

Experience managing or mentoring team members

Skills

*

Strong leadership and coaching ability

*

Excellent communication skills

*

Results-driven and highly motivated

*

Customer-focused approach

*

Organised and able to work in a fast-paced environment

What You’ll Get

*

Competitive salary (DOE) + bonus

*

Career progression within a growing business

*

Supportive and high-energy team environment

If you’re a motivated sales leader looking to take the next step in your career, we’d love to hear from you