Job Title: Quality Team Leader
Salary = £35,000 per annum
Hours - Full time - 6:00am–2:30pm - Monday to Friday
Role Overview
The Quality Team Leader will take responsibility for leading quality standards across 2 sites, ensuring issues are identified, reported, investigated, and resolved in a consistent and effective manner.
The role will focus on maintaining product quality, managing customer complaints, supporting supplier quality concerns, and driving a standardised approach to quality reporting and problem solving across the business.
Key Responsibilities
Quality Management
Lead and maintain quality standards across both manufacturing sites.
Ensure both sites are reporting quality issues in the same manner and working to the same standards.
Support production teams in achieving required product quality standards and customer specifications.
Monitor quality performance and promote a culture of right first time and continuous improvement. Customer Complaints and Root Cause Investigation
Manage the customer complaints log and ensure it is kept accurate and up to date.
Investigate customer complaints thoroughly and identify root cause.
Work with relevant departments to define corrective and preventive actions.
Track actions through to completion and verify effectiveness. Supplier Quality
Raise external NCRs for the Purchasing team to forward to suppliers.
Ensure supplier-related non-conformances are clearly documented, supported with evidence, and issued in a timely manner.
Monitor trends in supplier issues and support improvements where recurring problems are identified.
Reporting and Communication
Produce and publish weekly and monthly quality reports.
Analyse key quality trends, recurring defects, customer complaints, and site performance.
Provide clear updates to management on quality issues, actions, and overall performance.
Chair the bi-weekly site quality meetings and ensure actions are recorded and followed up.
Standardisation and Continuous Improvement
Drive a consistent approach to quality processes, reporting, and problem solving across both sites.
Support the development and improvement of quality procedures, controls, and documentation.
Lead the development, documentation, implementation and ongoing ownership of Standard Operating Procedures (SOPs) across all areas of the business, ensuring consistency, compliance and operational efficiency.
Work closely with production, purchasing, and leadership teams to reduce defects and improve quality performance.
Key Skills and Experience
Experience in a quality role within a manufacturing environment,
Strong understanding of quality control, non-conformance management, and root cause analysis.
Experience managing customer complaints and supplier quality issues.
Confident in producing quality reports and presenting findings clearly.
Strong organisational skills with good attention to detail.
Effective communicator with the ability to work across departments and sites.
Able to lead meetings, drive actions, and maintain accountability.
Proficient in Microsoft Office, particularly Excel and reporting tools Personal Attributes
Quality-focused and methodical.
Strong problem solver.
Consistent and fair in approach.
Able to influence standards across teams and sites.
Committed to continuous improvement
This vacancy is advertised on behalf of Talent-UK Ltd who are operating as an employment agency/business, we are an equal opportunities employer, Your application will be sent to us for review, at which stage we will be in touch to discuss your details further. We will not submit your CV until you have been briefed on the position and we have your consent to do so
Salary description
£35000.00 - £35000.00 per year