Temporary Ongoing Opportunity | Full Training Provided
Blue Arrow is delighted to be supporting our client with their upcoming winter recruitment campaign and is currently recruiting for Customer Service Advisors (Inbound Calls) to join a busy and professional contact centre team.
This is an excellent opportunity to join a well-established organisation, with full paid training provided and the potential for the role to become permanent for successful candidates.
Location: Belper, Derbyshire
Training Location: Denby, Derbyshire (first 4 weeks)
Contract: Temporary ongoing assignment
Pay Rate: £13.61 per hour
Overtime & Weekend Rate: £20.42 per hour
Hours: 39.5 hours per week
The Role
As a Customer Service Advisor, you will be the first point of contact for customers, handling inbound calls, resolving queries, updating customer information, and delivering an excellent customer experience.
Full training will be provided, making this a great opportunity for candidates looking to develop a career in customer service.
Start Date - Monday 5th October
Training Programme
Successful candidates will complete a comprehensive 4-week training programme at the client's training centre in Denby before moving to the Belper site.
Training Hours
Monday to Wednesday: 9:00am - 5:00pm
Thursday and Friday: 9:00am - 4:45pmFull attendance throughout training is essential.
Key Responsibilities
Handling inbound customer enquiries by telephone
Providing accurate information and support
Resolving customer queries professionally and efficiently
Updating customer records across multiple systems
Delivering excellent customer service on every interaction
Working towards team and service targets
Escalating complex issues when requiredWorking Hours
Following training, you'll move onto a rotating 6-week rota pattern with shifts scheduled between 8:00am and 6:00pm.
The rota includes:
2 in every 6 Saturdays (8:00am - 3:00pm)
1 in every 6 Sundays (8:00am - 12:00pm)Flexibility is essential.
About You
We're looking for candidates with strong customer service and communication skills. We welcome applications from a wide range of backgrounds, including:
Contact centre or call centre
Retail
Hospitality
Administration
Reception
Customer-facing environmentsYou will also have:
Excellent communication skills
Confidence using computer systems
Good attention to detail
A positive and professional attitude
The ability to work effectively in a fast-paced environmentBenefits
£13.61 per hour
Overtime and weekend rate of £20.42 per hour
Weekly pay
28 days holiday
Company pension
Paid training programme
Ongoing support and development
Free on-site parking
On-site canteen
Modern office environment
Potential permanent opportunities
Dedicated Blue Arrow consultant supportRecruitment Process
Completion of the Blue Arrow registration process, including a short video interview questionnaire
A Microsoft Teams interview with the clientIf you're passionate about customer service and looking for a long-term opportunity with full training and career development, we'd love to hear from you.
Apply Today.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people
Salary description
£13.61 - £20.42 per hour