Account Manager – Package Overview:
* Salary: £30,000 – £35,000 per annum (Negotiable depending on experience)
* Location: Lincoln – Office is commutable from Welbourn, Newark, Sleaford, Grantham, and surrounding areas
* Working Hours: Monday to Thursday: 08:00 – 16:30 Friday: 08:00 – 16:00
* Job Type: Full-time, Permanent
Company Overview – Account Manager
Our client, a well-established and growing business in their sector, is seeking a dedicated and proactive Customer Account Manager to join their team at their office.
This is a fantastic opportunity for someone who excels at building relationships, driving service excellence, and managing customer expectations from start to finish. If you're organised, customer-focused, and thrive in a collaborative environment, this role could be a great fit.
Account Manager – Role and Responsibilities:
* Act as the main point of contact for a portfolio of customer accounts
* Build strong, long-term relationships through consistent communication and service delivery
* Coordinate internally across departments to ensure all service level agreements are met
* Take ownership of customer portals (e.g., Verisae), including data updates, performance statistics, exception reports, and aged job tracking
* Support internal teams by advising on best practices for portal usage and job management
* Produce and deliver weekly reports to customers and internal stakeholders
* Monitor and follow up on outstanding purchase orders and quotations
* Manage and support implementation of process changes requested by customers
* Lead customer review meetings on a monthly/quarterly basis
* Collaborate with finance to support debt recovery efforts
* Record and act on customer feedback regarding services, products, or performance
* Present new products and service offerings to clients as required
* Stay informed on market trends, industry developments, and competitor activity
* Analyse account performance and sales potential to support business growth strategies
* Handle customer complaints professionally and ensure timely resolution
Account Manager – Skills and Experience:
* GCSE Maths and English (Grade A–C or equivalent)
* Excellent customer service and interpersonal skills
* Strong verbal and written communication
* Organised and detail-oriented with effective time management
* Able to manage multiple tasks and meet deadlines
* Discreet, professional, and adaptable in a fast-paced environment
* Proactive problem-solver who works well both independently and, in a team,
DON'T MISS OUT ON THIS GREAT OPPORTUNITY - APPLY NOW
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Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful
Salary description
£30000.00 - £35000.00 per year