Account Manager

Account Manager – Lincoln – £30,000–£35,000 (Negotiable)

Account Manager – Package Overview:

* Salary: £30,000 – £35,000 per annum (Negotiable depending on experience)

* Location: Lincoln – Office is commutable from Welbourn, Newark, Sleaford, Grantham, and surrounding areas

* Working Hours: Monday to Thursday: 08:00 – 16:30 Friday: 08:00 – 16:00

* Job Type: Full-time, Permanent

Company Overview – Account Manager

Our client, a well-established and growing business in their sector, is seeking a dedicated and proactive Customer Account Manager to join their team at their office.

This is a fantastic opportunity for someone who excels at building relationships, driving service excellence, and managing customer expectations from start to finish. If you're organised, customer-focused, and thrive in a collaborative environment, this role could be a great fit.

Account Manager – Role and Responsibilities:

* Act as the main point of contact for a portfolio of customer accounts

* Build strong, long-term relationships through consistent communication and service delivery

* Coordinate internally across departments to ensure all service level agreements are met

* Take ownership of customer portals (e.g., Verisae), including data updates, performance statistics, exception reports, and aged job tracking

* Support internal teams by advising on best practices for portal usage and job management

* Produce and deliver weekly reports to customers and internal stakeholders

* Monitor and follow up on outstanding purchase orders and quotations

* Manage and support implementation of process changes requested by customers

* Lead customer review meetings on a monthly/quarterly basis

* Collaborate with finance to support debt recovery efforts

* Record and act on customer feedback regarding services, products, or performance

* Present new products and service offerings to clients as required

* Stay informed on market trends, industry developments, and competitor activity

* Analyse account performance and sales potential to support business growth strategies

* Handle customer complaints professionally and ensure timely resolution

Account Manager – Skills and Experience:

* GCSE Maths and English (Grade A–C or equivalent)

* Excellent customer service and interpersonal skills

* Strong verbal and written communication

* Organised and detail-oriented with effective time management

* Able to manage multiple tasks and meet deadlines

* Discreet, professional, and adaptable in a fast-paced environment

* Proactive problem-solver who works well both independently and, in a team,

DON'T MISS OUT ON THIS GREAT OPPORTUNITY - APPLY NOW

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Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful