Job Purpose
As the Operations Coordinator you will support a fast-paced, high-output creative department within a busy agency environment. This role is central to keeping creative work flowing smoothly through the studio, creating an environment where creatives and designers can do their best work, whilst ensuring projects are accurately scheduled, resourced, and delivered on time despite constant shifting priorities.
You will be part of the operational hub of the creative team, balancing a high volume of incoming projects and coordinating change requests across multiple stakeholders. No two days are the same, clarity, and strong communication are essential.
The GPJ Ignite programme is an opportunity for immersive, hand-on experiences with the possibility of conversion to full-time employment upon completion of the programme. You do not need to be a current student to apply. We welcome recent graduates, university placements, and people returning to the workforce. The GPJ ignite programme is dedicated to helping you advance your career in Experience Marketing.
● Paid 1 year programme in a global, fast paced agency
● Working directly within the Creative Operations team with internal teams, clients and supplier partners
● You will receive thorough induction and training in your role within the department and wider agency
Key Responsibilities
Operational Responsibilities
●Support the smooth flow of creative projects, collaborating with colleagues from brief intake through to delivery and final sign-off.
●Help coordinate and schedule a variety of projects across the team, gaining exposure to different disciplines and workflows.
●Assist with managing project updates and change requests, helping to keep timelines, resources, and budgets on track.
●Review daily workload across the creative department to ensure optimal utilisation and delivery efficiency
●Monitor team workloads and contribute to effective resource planning and project delivery.
●Partner with the Creative Ops team, Creative Directors, Account Managers, and Producers to support project planning and help resolve scheduling challenges.
●Adapt to changing priorities and support the team in responding to evolving project requirements.
●Identify resource constraints early and escalate risks where necessary
●Participate in the development of new processes, tools, and AI-driven solutions that enhance efficiency and ways of working within a fast-paced creative environment.
About you
● You have an interest in large-scale brand installations, live events, and/or exhibition environments and are keen to develop your knowledge further.
● You bring creativity, curiosity, and imagination to your work.
● You are organised and able to manage your own workload, while learning when and how to collaborate effectively with others.
● You are eager to continue learning, improve your personal development and to inspire others.
● You enjoy building strong relationships with colleagues and are comfortable developing client-facing skills when opportunities arise.
● You can work efficiently within project timelines while maintaining attention to detail and following established processes.
● You are eager to learn how projects are delivered from concept through to completion and can quickly understand project requirements.
● You are adaptable, proactive, and interested in developing a broad range of creative and operational skills.
Your background, skills and experience
● You’re adaptable and open to unexpected requests and ways of working (priorities and requirements can frequently change in an agency)
● You’re always willing to help other people within the team and across departments
● You demonstrate a calm and positive attitude
● You’re curious and eager to learn about GPJ agency operations
● You’re solutions focused/ creative problem solver – presenting solutions to roadblocks in order to move forward
● You are persistent and patient – persistence to follow up with
internal stakeholders but demonstrate empathy in understanding colleagues’ workload. Showing patience when you experience ‘roadblocks’
● You’re decisive with the ability to make several decisions at the same time, and at pace
●You have a passion for systems and process
● Sustainability is an important subject matter to you