Jobs in Chipstead

Job Title: Quality Assurance Manager
Location: London
Salary: £38,210 to £41,574 per annum (depending on experience)
Job Type: Permanent, Full Time - 35 hours per week. Working Pattern: Hybrid (40% office-based, remainder remote).
Join ISTD Be part of the Quality Assurance team.
Are you highly organised, detail-focused, and confident working with a range of processes, systems and queries?
Do you enjoy solving problems, providing high-quality outcomes and working with colleagues to review processes and support your team?
The Imperial Society of Teachers of Dancing (ISTD) is looking for a Quality Assurance Manager to join our Quality Assurance team.
This is an exciting opportunity to play a key role in delivering dance examinations and teaching qualifications around the world, supporting teachers and examiners/assessors and our Approved Dance Centres (ADCs). You will be at the heart of our operations, helping ensure all our key result and assessment outcome processes are delivered on-time and to quality.
What Makes This Role Exciting?
* Work with colleagues, members, assessment teams and ADCs across the world
* Be part of a collaborative and supportive Quality Assurance team
* Delivering the assessment results and outcomes that support dancers worldwide
* Develop expertise in assessment processes and systems, regulatory compliance and improving processes and procedures
What You Will Be Responsible For
* Work with Head of Department on the monitoring of systems and processes to ensure the maintenance of quality and standards and the continuous review of departmental policies and procedures
* Manage the operational delivery of the quality assurance function including the maintenance of accurate data and records.
* Manage, develop and motivate colleagues in the QA team to support our members and deliver high-quality results.
* Oversee efficient, time-dependent delivery of results and certification of qualifications.
* Manage the quality assurance activities for our ADCs delivering ISTD regulated teaching qualifications.
* Oversee Quality Assurance engagement with ISTD external subject experts, including examiners, lead teams, assessors and external quality assurers.
* Manage delivery of assessment activities for ISTD teaching qualifications, including standardisation, moderation and assessment board activities.
* Oversee key post-results services for ISTD, including Enquiries and Appeals, Special consideration and Application of Reasonable adjustment processes
* Communicating clearly and supporting members to use our processes and policies
* Proactively resolving issues and escalating where needed
Who This Role Is Perfect For:
We are looking for someone who thrives in a busy working environment and takes pride in getting things right and supporting others.
You will bring:
* Excellent attention to detail and ability to work systematically
* Confidence in developing and monitoring processes and systems
* Ability to learn requirements quickly
* Managing, training and motivating others effectively
* Strong organisational and time management skills
* A proactive mindset and sound judgement
* A collaborative and flexible approach
* Positivity when working to firm timescales across a number of areas
* Commitment to excellent standards of customer service.
* Experience in busy awarding body, standards or operational roles
* Exposure to exams, operations, or regulatory compliance
* Understanding of qualification, assessment or awarding.
Benefits:
We offer a supportive working environment alongside a comprehensive benefits package:
-Flexible hybrid working with adjustable start and finish times on office days to avoid peak travel
-37 days paid leave per year (25 days annual leave, 8 bank holidays, plus 4 additional days over Christmas closure)
-Pension scheme with employer contributions matched up to 8%
-Season ticket loan to support commuting costs
-Employee Assistance Programme with 24/7 access to counselling, financial advice, and wellbeing tools
-Virtual GP service with unlimited global access, including support for dependants
-Life insurance (three times annual salary) plus bereavement and probate support
-Additional wellbeing and support services, including medical advice and funeral concierge support
Key Dates:
Closing date: 21st September 2026.
Interviews and Competency-Based Assessment Task: from 28th September 2026.
Please click APPLY to be redirected to our website to complete your application.
Candidates with experience of: Quality Manager, Quality Assurance Lead, Quality Assurance, QA Manager, Quality Assurance Supervisor, QA Supervisor, Operational Improvement Manager may also be considered for this role