£26,000 - £28,000
Full-Time | Office Based
Monday - Thursday | 08:00 - 17:00
Friday | 08:00 - 16:00
Customer Service. Account Support. Sales Administration.
Pearson Whiffin Recruitment are currently recruiting for a Customer Care Agent to join a busy and established customer service team based in Sittingbourne.
This is a great opportunity for someone with strong customer service and administration experience who enjoys working in a fast-paced environment, managing customer accounts and building strong relationships.
The role will predominantly support national account administration, working across major customer portals and accounts, while also providing support across the wider Customer Care and Key Account teams.
The Role
Working as part of the Customer Service team, you'll be responsible for handling customer enquiries, managing account administration and supporting the smooth processing of customer orders.
Responsibilities will include:
Handling first-line customer service enquiries across Customer Care, Key Account Support and national accounts
Managing administration for key and national customer accounts
Processing and monitoring orders using internal order management systems
Using CRM systems and customer portals on a daily basis
Ensuring customer orders are processed accurately and dispatched on time
Supporting Key Account Managers with order management and account administration
Identifying order issues, discrepancies or delays and taking appropriate action
Working closely with internal departments to resolve customer queries and complaints
Managing customer expectations and providing regular updates where required
Monitoring workload against agreed targets and SLAs
Maintaining accurate customer and account information
Managing high-volume and high-value customer accounts
Providing feedback to management to help improve the customer experience
Building strong customer relationships through telephone and written communication
Supporting wider customer service and sales administration activities when required
What We're Looking For
Previous experience within a customer service, customer care or sales administration role
Experience working within a B2B or business-to-retail environment would be advantageous
Previous experience managing customer complaints and resolving issues
Confident communicating with customers over the telephone
Strong written and verbal communication skills
Excellent attention to detail
Comfortable working in a fast-paced environment
Able to prioritise workload and manage multiple tasks effectively
Proactive approach with the ability to use initiative
Strong customer-focused attitude
Experience managing large, national, VIP or high-turnover customer accounts would be highly desirable
Comfortable working across different departments to resolve customer issues
Quick learner with good systems knowledge
Systems Experience
Experience using the following would be highly advantageous:
CRM systems such as HubSpot, Salesforce, Zendesk or Freshdesk
Microsoft Excel
Order management systems
Customer and national account portals
Company databases and account management systems
What's On Offer
Salary of £26,000 - £28,000, depending on experience
Full-time, permanent position
Monday to Friday working hours
Early finish on Fridays
23 days annual leave plus bank holidays
Staff discount on company products
Opportunity to work with major national customer accounts
Varied role combining customer service, account management and sales administration
Supportive and collaborative working environment
If you're an organised, customer-focused individual with strong administration and systems experience, apply today!
Please note, due to the expected high volume of applicants, only suitable candidates will be contacted
Salary description
£26000.00 - £28000.00 per year