West Wales and Swansea or South Wales
£32,000 - £35,000 per annum
Full-time | Permanent
About the Role
We are currently recruiting for compassionate and proactive Housing Officers to join a fast-paced and rewarding environment supporting vulnerable individuals across Wales, predominantly covering either North Wales, Swansea or Cardiff.
This role focuses on supporting Service Users, ensuring their welfare, safety, and successful move-on from the dispersal accommodation. You will manage a large and varied caseload while also overseeing a portfolio of properties, ensuring they are safe, well-maintained, and compliant.
This is a highly dynamic role requiring strong organisation, resilience, and a genuine passion for supporting people.
If you're a dedicated and resilient individual looking to take the next step in your housing or support career in Wales then please get in touch
Key Responsibilities
Service User Support
Manage a caseload of approximately (Apply online only) Service Users
Conduct inductions and support Service Users settling into accommodation
Carry out regular welfare checks and property visits
Signpost individuals to relevant services such as healthcare and local support agencies
Report and manage incidents, safeguarding concerns, and absconding cases
Ensure timely move-on in line with contractual requirementsProperty & Portfolio Management
Conduct property inspections and report maintenance issues
Coordinate repairs and ensure properties meet health & safety standards
Prepare properties for new occupants and manage voids effectively
Support inventory management and minor repairs where requiredCollaboration & Communication
Work closely with internal teams and external stakeholders
Attend meetings and contribute to service delivery improvements
Maintain accurate, up-to-date records and documentation
Support colleagues and provide cover when requiredGeneral Responsibilities
Ensure compliance with company procedures and relevant legislation
Participate in training and continuous professional development
Remain responsive to communications and operational demands, including emergenciesWhat We're Looking For
Experience working in housing, support work, or a similar role
Strong organisational skills and ability to manage a high-volume caseload
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Understanding of safeguarding and supporting vulnerable individuals (desirable)
Full UK Driving Licence and access to your own vehicle (essential)Why Apply?
Opportunity to make a real impact supporting vulnerable individuals
Varied and rewarding role with no two days the same
Supportive team environment
Ongoing training and development opportunities
Benefits Package
33 days annual leave (including bank holidays)
Life cover (2x basic salary)
Westfield Health membership - cashback on health services and discounts for retailers and gyms
Laptop, phone, and any other required equipment provided
Mileage expenses - claimable from home
6-month probationary period
Employer pension contributions (4% employer, 4% employee)
Referral bonus scheme
Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service.
This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn.
New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.
Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If you would like to find out more about the position, then please email Lucy at for further information.
If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and (email address removed)
We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles
Salary description
£32000.00 - £35000.00 per year