Responsible for providing accurate and efficient administration support to the Technical
department.
Key Responsibilities/Duties:
Hours 40 per week Monday - Friday / 08:00-16:30 or 08:30-17:00
• Always promote Health & Safety in the workplace, displaying excellent personal safety
and challenging others when unsafe behaviour is observed. This extends to ensuring all
reports are aware of and behave in accordance with the company Health & Safety
guidelines
• Answer Technical calls and pass to relevant Engineer as required
• Provide support in monitoring email enquiries, print and pass to relevant engineer
• Data Entry of schedules specified by the engineers from plans and Bill of quantities,
ensuring that we maintain and uphold the specified turnaround times and operational
efficiency.
• Log new enquiries onto internal quoting system
• Upon completion of quote, log out date and mark as complete on all relevant systems.
• Ensure all required information sent back to the customer.
• File quotes on a daily basis in archives
• Ensure technical maintains an effective and competitive scheduling and special lintels
pricing policy – compare against competitors
• Improve response time on ‘requests for information’ as directed by your line manager.
• Complete internal purchasing/paperwork for lightweight brick slips including ordering
materials required for manufacturing.
• Follow up with customer all ‘specials’ and value added products quoted.
• Run reports as required by Team Leaders or Technical Manager
• Read workings drawings once training is provided.
• Maintain the highest level of customer service, ensuring all quotes are returned within
the agreed timescales.
• Undertake routine administrative tasks
• Provide technical support to engineers.
• Answer customer and in-house queries by utilising product knowledge
• Provide comparisons for internal and external customers using product knowledge.
• Provide pricing quotes for external and in-house customers.
• Provide support to other departments when required
• Ensure effective department and cross departmental communication at all times.
• Instil and maintain a customer service culture where the customer always comes first.
This includes customer service culture for our internal and external customers.
• To carry out other tasks as deemed necessary, that are within the job holder's capability
Salary description
£13.00 - £13.00 per hour