Surrey Adult Learning is looking for proactive and customer focused Operations Assistant to be the welcoming and supportive face in our centres across Surrey.
This opportunity is based at our Woking Adult Learning Centre, with the expectation of supporting at our other centres if required.
Our Offer to You
26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (pro-rated for part time opportunities)
Option to buy up to 10 days of additional annual leave
A generous local government salary related pension
Up to 5 days of carer's leave and 2 paid volunteering days per year
Paternity, adoption and dependents leave
An Employee Assistance Programme (EAP) to support health and wellbeing
Learning and development hub where you can access a wealth of resources
Wellbeing and lifestyle discounts including gym, travel, and shopping
A chance to make a real difference to the lives of our residentsAbout the Team
Surrey Adult Learning is a leading provider of diverse daytime, evening and Saturday courses and learning opportunities for adults which is part of our lifelong learning offer. We offer a wide range of qualification courses, including English for Speakers of Other Languages (ESOL), maths and digital skills. Our courses also cater to individuals with learning disabilities, mental health conditions and parents/carers seeking to upskill to support their children. Additionally, we provide courses for personal development in various subjects such as arts and crafts, languages and exercise. Our outreach provision is designed to assist those currently facing life challenges.
About the Role
As the welcoming face of our centre, you will be the go-to person for learners, offering friendly, high-quality information, advice, and guidance to help them enrol on courses and feel confident in their learning journey. You'll also be a key support for tutors, assisting with room and equipment queries and ensuring resources are ordered and available when needed.
Your day-to-day tasks will include managing shared inboxes, responding to enquiries or directing them to the right colleague, and using your IT skills to keep our learner management system accurate and up to date. You will help maintain a safe and smooth-running environment by reporting building issues and acting as a fire warden or first aider when required.
Your Application
In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our :
Strong IT skills and experience in data entry or high-volume processing.
Excellent interpersonal and communication skills.
A team player with the ability to work under pressure and manage time effectively.
Experience in customer service and an understanding of safeguarding practices.
Willingness to travel between centres as needed.We are committed to safeguarding and promoting the welfare of our learners and expect all staff to share this commitment. Online searches may be carried out on applicants who are shortlisted for interview, and a DBS 'Disclosure and Barring Service' check is required for this role, which will be discussed further at interview.
To apply, we request that you submit a CV and you will be asked the following 4 questions:
Please outline your experience in delivering customer-focused services and provide an example of how you handled a challenging customer interaction.
Outline your experience using IT systems in a work environment, including how you use technology to manage information effectively and accurately.
Describe a time when you had to work under pressure as part of a team. What was your role and how did you ensure tasks were completed on time?
Give an example of how you adapt your communication style to work effectively with different people.Before submitting your application, we recommend you read the job description & Our
Our Commitment
We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.
Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs
Salary description
£25879.00 - £27710.00 per year